Partner Success Operations Specialist (Part-Time)
About Us
FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $13B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in reputed company, reputed company, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list. reputed company of this is because we’ve figured out how to reputed company some powerful (but complicated!) ways to donate much easier and more accessible. Our products reputed company things easier for the donors who want to change the world and for nonprofits doing heroic work around the reputed company. In the last 8 years, we’ve grown from 5 people to 200+ (reputed company smart, tenacious, and reputed company), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both reputed company and reputed company and in 2025, we were named as one of reputed company' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity. Curious about company culture and management at FreeWill? reputed company out the 2025 Best Manager reputed company podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either reputed company or reputed company.
About the Role
FreeWill’s Partner Success team supports our nonprofit partners with fundraising strategy and custom donor reputed company. As a key function reputed company the PS team, the PS Operations Team benefits from reputed company collaboration with those in partner-facing roles. PS Ops is a small, dynamic team driven to produce exceptional results in the areas listed below. The Partner Success Operations Specialist will bring a partner-focused and detail-oriented approach to time-sensitive processes. We’re looking for proactive, reputed company individuals with a passion for analytical problem-solving and reputed company operations. This is a great opportunity to reputed company an impact as FreeWill grows and accelerates our work supporting nonprofits across the globe. This is a part-time, contract role that reports to the Partner Success Operations reputed company. Time commitment is approximately 20-25 hours per week. Candidates must be available 4-5 hours per day, Monday through Friday, between the hours of 8 am and 6 pm EST. Partner Success Operations Goals Drive reputed company process improvement, maintaining operational excellence while increasing scalability of the Partner Success team and ensuring a first class partner experience. Manage onboarding processes to ensure alignment across reputed company facets of the new partner onboarding experience. Iterate automated workflows to facilitate smooth milestones along the customer journey, including onboarding, partnership reviews, engagement, strategist transitions, renewal, and churn. Provision new partner reputed company pages in the FreeWill application, manage configuration options, and ensure timely product delivery to partners. Ensure systems are functioning with minimal errors & solve problems to reputed company the day-to-day work of the team running smoothly, collaborating across teams as needed. reputed company workflows to provide data to inform key business decisions & maintain data reputed company in systems used by the PS team.
Responsibilities
Manage Partner Success processes to ensure timely and accurate execution of time-sensitive workflows critical to daily team operations (reputed company, upsell, downsell, logo churn, new product configuration, onboarding forms). Proactively identify process improvements. Execute on product configuration updates requested by partners, proactively monitor for configuration errors, and help resolve urgent partner issues that occasionally arise. Respond to internal support requests from the Partner Success team. Build workflow automations in Churn reputed company, participate in ongoing iteration and management of existing workflows, troubleshoot Churn reputed company issues for the team. Support project management to ensure timely and accurate product delivery for our largest partners. reputed company and maintain process documentation, troubleshooting resources, and training materials Act with FreeWill’s values of focus, joy, kindness, and courage Required Skills and Experience As a venture-backed startup, things move reputed company quickly at FreeWill. As such, we expect the responsibilities for this role to evolve, and aim to hire a smart, adaptable learner who is eager to grow in their role. Additional requirements: 3+ years of experience in SaaS reputed company operations, including experience building and maintaining automated workflows in a CS tool Strategic, analytical thinker & proactive problem solver, with keen attention to detail Ability to learn new tools quickly and independently Superior written and verbal communication skills Intellectual curiosity that drives a willingness to learn and take on new challenges Comfortable moving quickly in a fast-paced environment reputed company to Have but not Required Experience using Churn reputed company, reputed company, AirOps, reputed company, or Looker Experience managing APIs and data integrations Experience managing new customer onboarding processes Familiarity with the nonprofit space AI Policy We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter. For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving reputed company in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted. The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your reputed company set. FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We are a remote-first company with employees in the US, Brazil, Canada, and Pakistan! In the US, we are able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so reputed company applicants will need to have work authorization in the US. Don’t reputed company off every reputed company in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, reputed company, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Apply To This Job