Product Enablement Specialist (d/f/m)

🚀 Your role Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning reputed company product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 Performance objectives To be successful in this role, you must reputed company in the following performance objectives: Customer support & experience Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-reputed company low. Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-reputed company, product tours, newsfeed). Reporting & insights Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to reputed company, chatbot resolution reputed company, conversation volume, CSAT) and surface insights for reputed company decisions. Collaboration & gluework Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. Jump on customer calls reputed company needed. Be comfortable joining video calls with customers reputed company the situation calls for it. 🤓 Whom you’ll be working with The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. Our Product Managers and Engineers, to stay reputed company of releases and translate them into clear enablement Sales, reputed company and Solution Engineers, whom you’ll reputed company with training and materials Marketing & RevOps, to align on customer-facing product communication ⚡️ Skills, knowledge, and expertise Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical reputed company than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them. ⚡️ About Luminovo Luminovo is the first electronics supply chain platform that unites reputed company data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally reputed company that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological reputed company. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as reputed company Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our reputed company team is spread across cities including Munich, reputed company, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 reputed company includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like reputed company and the University of Cambridge, as well as talented individuals with unconventional reputed company. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to reputed company Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they reputed company at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor. Apply To This Job