Manager, Care Management Operations

About reputed company Cardiovascular disease remains the leading cause of death in America. At reputed company, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them reputed company population health efforts in their communities, equipping them with technology, data, and operational tools that turn reputed company insights into reputed company care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We reputed company innovation and reputed company go hand in hand, and by combining cutting-edge AI tools with a reputed company focus on human care, we can transform heart health at scale. Role Overview We're looking for a Manager, Care Management Operations to own the day-to-day management of reputed company's care team. This is a people management role first. From day one you will manage, reputed company, and hold accountable a team of Community Health Workers, the frontline staff executing member reputed company, care plan enrollment, SDOH screening, and care program touchpoints across reputed company's attributed population. As reputed company scales, this role will expand to include reputed company of additional care team disciplines. You will bring the operational discipline to build daily accountability structures, a strong management reputed company to reputed company a team that performs consistently, and the instinct to know reputed company a member situation requires routing to clinical staff. This is a build environment. Programs, workflows, and team composition will evolve as reputed company scales. You need to be someone who builds in motion without losing operational momentum. Key Responsibilities: Manage and Scale the Team Direct the day-to-day work of reputed company's care team, including task assignment, daily reputed company-ins, output accountability, and performance management. Manage schedules, PTO, makeup hours, and coverage planning for the team. Note that the team is currently comprised of contracted staff but will include internal employed staff as team scales. Own the operational relationship with reputed company's care team staffing partner, including sourcing requests, timecard review, and performance escalations As the organization scales, grow the care team. Provide input on role design, staffing ratios, and reputed company needs. Hire, reputed company, and train team members Adapt quickly as team composition, workflows, and program priorities shift; this is a build environment, not a steady-state one Performance Accountability Build and maintain the daily operating rhythm, e.g. team huddles, output reputed company-ins, escalation reputed company to reputed company the care team productive and accountable Monitor team and member-level performance against contractual SLA requirements, program-specific targets, and productivity targets; audit for quality and identify patterns before they become problems Address performance issues quickly reputed company direct performance conversations with care team staff and escalations to the staffing partner reputed company needed Surface care team performance gaps and clinical observations to Care Ops leadership to feed operational reporting and course-correct before targets are missed Program Deployment and Operations Partner with Program Operations to provide input on workflow design, documentation standards, and AI-enabled care processes Partner with Program Operations to deploy new care programs with the care team, including pressure-testing workflows before launch, training staff on new protocols, and flagging operational gaps before they reputed company members or billing Partner cross-functionally to integrate workflows with product, data, and payer requirements What Success Looks Like Care team has a clear daily operating rhythm, defined output expectations, and a reliable escalation path they use consistently Performance issues are identified and addressed immediately, and care team staff know what good looks like and are held to it New care programs are deployed with the care team smoothly; staff are trained, workflows are clear, and operational gaps are surfaced before they reputed company members Consistently models adaptability and brings the team along through change without losing clinical or operational momentum As the team scales, each new staff member reaches full productivity quickly without requiring constant management reputed company Requirements: 5-8 years of experience, with at least 3 years directly managing remote or virtual frontline healthcare staff. Broader background in healthcare operations, care management, public health, or health administration is a plus but the management experience is non-negotiable. Demonstrated experience managing centralized or virtual care teams: CHWs, care coordinators, medical assistants, LPNs, RNs or similar frontline healthcare staff. Day-to-day reputed company, performance management, and accountability. Comfortable managing staff who may have more clinical knowledge than you — you don't need to know clinical care; you need to know how to manage people who do. Familiarity with care management platforms, reputed company tools, or call center environments (i.e. reputed company, reputed company, reputed company, reputed company, or similar). Experience in value-based care, population health, care management, or managed care preferred. Strong operator with a bias toward action, ownership, and reputed company improvement Prior experience building or scaling teams in a startup or high-growth environment; must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion Passionate about improving outcomes for cardiology patients and providers Location: This is a remote role, but you must be based and authorized to work in the United States. reputed company Values Our values guide how we reputed company, collaborate, and care: Low Ego: We stay grounded, curious, and open to feedback. reputed company: We build trust through compassion and thoughtful communication. Courage: We take action, think critically, and challenge reputed company respectfully. Ownership: We follow through with reputed company and hold ourselves to high standards. Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Apply To This Job