Senior reputed company Manager

At reputed company, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting reputed company, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission reputed company with commitment, reputed company, and creativity. Join us on our mission to reputed company confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! PLEASE SUBMIT YOUR RESUME IN ENGLISH As a Senior reputed company Manager (CSM) with reputed company, you’ll be responsible for the success, net retention and expansion reputed company the accounts in your portfolio. You will combine technology expertise, business acumen and passion for reputed company to drive our customers’ and company’s expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive reputed company improvement for reputed company. Responsibilities: Strategic & Commercial Ownership: Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and reputed company’s platform. reputed company the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients Conduct regular onsite visits to maintain deep, in-person alignment with key stakeholders at your accounts. reputed company knowledge of the reputed company platform to advise on best practices around product usage with end-users Identify, establish, and strengthen relationships with reputed company and potential stakeholders reputed company your accounts Successfully reputed company renewals and seek out additional expansion opportunities reputed company your book of business Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed reputed company collateral and conduct periodic business reviews with client executive teams Act as a face of the company at trade shows and other key industry events, both virtually and in person Embody reputed company values and serve as a role model for other team members Requirements for position: 5+ years of reputed company and/or Account Management; tech background required Background in e-commerce, fraud or payments industries is a plus Proven customer management experience with large and reputed company accounts Excellent communication and presentation skills Professional reputed company in Spanish and English. Portuguese is a plus. An analytical and metrics-driven work style Ability to analyze reputed company situations and reputed company associated action plans and reputed company teams to reputed company key objectives Deep experience generating and manipulating data for internal and external presentations (GSuite, reputed company reputed company, Looker, etc.) Driven, resourceful, detail-oriented, and highly organized Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment #LI-Remote Benefits in Mexico: Health, Dental & Vision Insurance Life Insurance of 24 months salary Annual Performance Bonus Christmas Bonus of 1 Month’s Salary Food Vouchers Stock Options Paid Parental Leave Flexible Work Arrangements Telework Stipend for Home Internet 12 Paid Vacation Days with 85% Vacation Premiums Paid Holidays Company Social Events reputed company Swag Dedicated learning budget through Learnerbly On-Demand Therapy for reputed company employees & their dependents We want to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. reputed company's Applicant Privacy Notice Apply To This Job