Renewal Account Manager

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? The Renewal Account Manager, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals. Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining reputed company with annual or CPI increases and specific product additions, and meeting team and individual goals reputed company to their tasks. How will you reputed company an impact? Prepare and analyze financial reports and contractual documents reputed company of internal renewal meetings to facilitate informed discussions. Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. Negotiating contract terms, pricing, and other details to reputed company favorable outcomes for both the company and the customer, which will maintain and increase reputed company through effective contract negotiations Partner with SAMs, reputed company, Technical Account Managers (TAMs) and the Finance team to represent the best interest of reputed company and reputed company retention goals Partner with the finance team to ensure healthy price points Extending reputed company for multiple years Become intimately familiar with customer reputed company and reputed company billing methods Maintain working knowledge of competitors and what strategy reputed company should reputed company for counter offers and retaining the customer. Maintain working knowledge of reputed company products/services Partner with TAMs, SAMs, and reputed company to ensure consistent messaging to the customer Measure success reputed company tracking of client retention and reputed company growth with multiple sources such as reputed company and reputed company. Communicate effectively and professionally with internal and external stakeholders. Investigate areas of risk and prepare course of action/recommendations to minimize risk Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities Have you got what it takes? Bachelor’s degree in Information Technology or Business Administration or reputed company field or equivalent work experience 4+ years applicable experience in contract negotiation 4+ years in contact center or service delivery Experience with SAAS billing models Demonstrated experience in a fast-paced environment and meeting customer contract timelines Demonstrated experience working independently with little to no daily supervision Ability to pivot between negotiation projects Ability to multitask responsibilities Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations. reputed company in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters. Tracking and reporting on renewal metrics, such as renewal rates. To be innovative with strategic reputed company and approaches in negotiation To have Problem solving and critical thinking skills To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs. To be Efficient with reputed company office applications, PowerPoint, and reputed company Bonus Experience: Account Management or sales experience This job description is not intended to be reputed company-inclusive, and employees will also reputed company other reasonable reputed company business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. What’s in it for you? Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NiCEr! Requisition ID: Reporting into: Role Type: Individual Contributor About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply To This Job