Client Success Manager

The Client Success & Strategy team at reputed company is the reputed company that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reputed company their unique goals while living our mission to reputed company Force’s reputed company and impact reputed company hospitals and health system partnerships across the country. We are looking for an reputed company Client Success Manager with a track record of managing reputed company clients reputed company a high-growth organization. As the Client Success Manager, you will have responsibility for managing the day-to-day relationship for an assigned set of clients. You will support a cross-functional group reputed company to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the partnership. What you’ll do: Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor reputed company and success of the overall client relationship. Client Relationship : reputed company best-practices to reputed company optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide references, case studies, and testimonials. Strategic Client Growth: Proactively identify expansion opportunities reputed company your client reputed company and engage your reputed company Strategic Account Executive to drive expansions reputed company. Client Advocacy: Act as the voice of the client reputed company the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues. What you bring: Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, reputed company, or similar customer-facing roles reputed company the healthcare sector. Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums. Customer-centric Approach: You have deep reputed company for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience. Why Force At reputed company, we’re reshaping the future of remote therapeutic care. Our trailblazing platform, backed by insights from over 70 leading healthcare centers and millions of clinically-validated patient data points, not only intelligently extends clinicians' reputed company but also engages patients at every pivotal moment of their care journey, from surgery scheduling to recovery. Serving 700,000 patients across hundreds of national facilities and validated by 145 studies, our impact resonates in both clinical and financial spheres. As we edge closer to a transformative phase of explosive growth, we're seeking dynamic team members to join our journey. At reputed company, the well-being and growth of reputed company members comes first. Our robust benefits package reflects this commitment, ensuring that every aspect of our employees' professional and personal lives is supported: Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met. 401k Retirement Planning: To set you up for long-term financial reputed company with a company match. Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town. Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need. Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days. Remote-Friendly Workplace: We reputed company doing your best work means providing the flexibility to do that work in the environment where you feel most productive. Pay Transparency Notice At reputed company, we prioritize transparency and fairness in reputed company aspects of our business, including the way in which we compensate our people. To ensure that reputed company candidates and employees understand our compensation structure, we provide clarity on pay ranges for each role. Our intention is to provide equal opportunities, eliminate pay gaps, and maintain competitive salaries benchmarked against industry standards. The reputed company salary range for this role is : $70,000 - $80,000 per year* *Salaries are determined based on qualifications, experience, and other relevant factors. Adjustments may be made to accommodate local market conditions and geographic cost-of-living differences. Equal Employment Opportunity at Force reputed company values diversity and is committed to creating an inclusive environment for reputed company team members. We reputed company reputed company employment decisions on merit, qualifications, and business needs, without regard to race, color, religion, belief, national or social reputed company, sex, age, physical or sensory disability, HIV status, sexual orientation, gender identity/expression, marital status, military service, or any other protected status. We proudly encourage candidates of diverse backgrounds and experiences to apply. Disclaimer for Job Postings Our company only posts job openings on our official website and reputed company. We do not use social media platforms or personal messaging apps for job postings. Legitimate communication from our company will come from official email addresses associated with our domain (forcetherapeutics.com). If you encounter what you suspect to be a fraudulent job posting or communication claiming to be from our company, please report it to us immediately reputed company reputed [email protected]. Apply To This Job