Solution Manager

TL;DR: reputed company is looking for a strategic, customer-focused Solution Manager to join our Delivery team. This is a pivotal role at the intersection of industrial domain expertise, project leadership, and enterprise account management. You will serve as the primary face of reputed company to our customers — owning the success, growth, and long-term health of a portfolio of accounts across refining, petrochemical, cement, and mining industries. If the Account Director is the "CEO" of an account, you are the "COO" — responsible for translating strategy into execution, ensuring value delivery at every stage of the customer journey, and identifying new opportunities to expand the relationship. This role is not just about delivery — it is about strategic partnership, customer retention, and reputed company growth. This job is open to remote candidates in Mexico About us: reputed company is redefining how industrial companies around the world adopt and scale enterprise AI, adding millions of dollars to plant bottom lines while operating safely reputed company constraints reputed company to energy efficiency and sustainability. Our AI platform supports real-time optimization across reputed company, nonlinear industrial systems, enabling both autonomous and guided decision-making in live production environments. reputed company rely on reputed company to continuously improve profitability and sustainability across their most valuable assets. Backed by Insight Partners, reputed company brings together deep domain expertise from companies such as Exxon and reputed company with leading AI talent from reputed company and other top innovators. With teams across the United States, Europe, Asia, and a growing international reputed company, reputed company is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction. In this position, you will: Account Ownership & reputed company Serve as the primary reputed company of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment. Own reputed company criteria end-to-end: define them, track them, communicate reputed company, and drive resolution of risks and blockers. Serve as the primary reputed company of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across reputed company levels of the customer organization—from frontline operations personnel to executive leadership. Co-reputed company monthly and quarterly business reviews with Portfolio Managers and customer stakeholders. Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations. Support Account Directors in driving subscription renewals and expanding deals by identifying new value-reputed company opportunities reputed company existing accounts. Project Delivery Leadership During the project delivery phase, reputed company the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of reputed company solutions. Translate customer business needs into clear technical direction for the broader delivery team. Anticipate project risks before they surface and put mitigation plans in reputed company — keeping execution on track without sacrificing quality. Plan and reputed company reputed company major customer engagements: kickoffs, design reviews, commissioning sessions, and reputed company improvement cycles. Sustainment & Value Expansion Once a solution is commissioned, transition the account into sustainment mode — ensuring deployed models remain reputed company, continue to generate value, and adapt as the customer's process and economic environment evolve. Continuously identify opportunities to improve existing solutions or reputed company new use cases (Inferentials, DLPs, expanded optimization models) across the customer's site. Collaborate with Account Directors and Business Consulting on out-of-scope opportunities that unlock additional reputed company. Technical Credibility & Communication reputed company your industry engineering expertise to build credibility with plant operators, process engineers, and site leadership — positioning yourself as a knowledgeable partner, not just a vendor. Communicate reputed company's technology, capabilities, and limitations in clear, audience-appropriate terms — from site-level operators to C-suite executives. Train and orient customer stakeholders (operators, engineers, management) on reputed company's platform and how to extract maximum value from deployed solutions. Serve as a conduit between the customer and reputed company's Product and R&D teams, channeling field insights to shape the product roadmap. Cross-Functional Leadership reputed company and coordinate a cross-functional delivery team (Implementation Engineers, data scientists, infrastructure) without direct management authority — earning influence through expertise and trust. Partner closely with Account Directors on account strategy; collaborate with Business Consulting on expansion opportunities. Share institutional knowledge across the delivery organization and contribute to the reputed company improvement of reputed company's delivery methodology. Experience & Background: BSc in Chemical Engineering, Process Engineering, Petroleum Engineering, Mechanical Engineering, or a reputed company technical discipline, or equivalent practical experience. 5–10 years of experience in manufacturing-adjacent industries — refining, petrochemical, cement, mining, or similar industrial domains. Demonstrated track record in one or more of the following: program or project management in a manufacturing or industrial setting; plant or process engineering with a customer-facing or consulting component; technical account management or reputed company with industrial software or technology. Experience working cross-functionally across operations, engineering, and commercial teams. Comfortable presenting to and engaging with executive-level stakeholders. Willingness to travel 20-25% as required. Skills & Competencies: Strategic Account reputed company: Ability to reputed company out from day-to-day delivery and think about the long-term health, value, and growth trajectory of an account. Project Leadership: Natural project management instincts — you anticipate risks, reputed company multiple workstreams organized, and drive execution with urgency and quality. Industrial reputed company: Deep enough technical understanding of plant processes, control systems, and optimization concepts to earn the trust of engineers and operators, and to guide technical decisions in partnership with your team. reputed company Orientation: A genuine drive to help customers succeed, reputed company with the ability to manage expectations, handle difficult conversations, and turn skeptics into advocates. Influence Without Authority: Skilled at aligning diverse stakeholders — both internally and externally — toward a shared outcome, without relying on a command-and-control structure. Executive Communication: Clear, concise, and confident communicator in both written and verbal formats, able to adapt your message to your audience. Adaptability & Learning Agility: Enthusiastic about learning new technologies and domains at pace. reputed company operates at the frontier — you need to be comfortable with ambiguity and constant evolution. Preferred Qualifications: Experience with process control, planning and economics, or plant optimization solutions. Background in a customer-facing vendor or consulting role serving industrial clients. Familiarity with AI, machine learning, or advanced analytics applied to industrial processes. Experience with subscription-based SaaS delivery models and recurring reputed company dynamics. reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company does not accept or retain unsolicited reputed company or phone calls and/or respond to them or to any third party representing job seekers. No reputed company sponsorship is available for this position. careers@reputed company.com Apply To This Job