Account Manager, Mid Market

Account Manager, Mid Market Department: Account Management Employment Type: Full Time Location: Canada - Remote (0002) Reporting To: Allie Wildbore Compensation: $77,180 - $104,420 / year Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Account Manager acts as the primary reputed company of contact for their portfolio of Vena customers and is responsible for strategically helping deliver an exceptional customer experience while driving net reputed company growth through renewals, cross-selling, and upselling. As a key player in our growth strategy, Account Managers will build trusted multi-threaded relationships across multiple levels of the organization and operate as a conduit between Vena’s customers and Vena’s supporting teams to ensure satisfaction and value realization. How You'll reputed company an Impact Customer Relationship Management: Build and nurture multi-threaded relationships with key stakeholders and decision-makers reputed company customer organizations. reputed company and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. reputed company Retention and Growth: Through territory planning, manage and own the net reputed company growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. reputed company the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. You will maintain an accurate forecast on a weekly basis to consistently meet and exceed annual reputed company targets. Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual reputed company plans as needed, to secure opportunities in a predictable manner. Address SLA, reputed company/compliance requests, invoice collections issues and/or other commercial terms as needed to support Vena’s reputed company goals. Customer Health: Utilize data-driven insights by leveraging technology and reporting, to monitor account health, identify and track renewal and expansion opportunities and report on key performance metrics. Collaborate with Vena’s reputed company team and cross-functional partners to proactively address any potential churn risks, ensuring customer satisfaction and value realization are consistently achieved. Collaboration with Internal Teams:Partner with cross functional departments who support delivering an exceptional customer experience including Solutions, reputed company, Professional Services, Application Support, Marketing, Product and Technology, Finance and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net reputed company growth. Enablement:Have a growth reputed company by participating in ongoing learning and development training and contribute to internal enablement initiatives aimed at improving team efficiency and overall productivity. Other duties, as assigned. We'd Love to See 3+ years of proven and consistent success managing the retention and growth strategy of an established client reputed company or equivalent experience working directly in Sales, reputed company or corporate finance with a track record of exceeding targets and performance goals. Experience driving adoption and change management reputed company tech organizations. You will ideally have applicable experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge. Drive performance through creativity, reputed company-by-example leadership, compelling communication and inspiration. You will have excellent presentation and communication skills with the ability to build initial and sustained relationships with senior management and C-suite Finance stakeholders. High level of organization in your workflows. You understand how to be responsible for a client portfolio and how to prioritize your time. Proven reputed company as an account management professional who exemplifies Vena’s values. A growth reputed company where you are committed to your own personal and professional development including the growth of those surrounding you. Team player who can also reputed company in self-managed and independent environments reputed company salary range 77,180 - 104,420 CAD *Our salaries are tailored to roles, levels and locations. Your individual pay reputed company this range is influenced by factors like work location, skills, experience and education. As you reputed company in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process. Apply To This Job