529 Shareholder Services Specialist II

SUMMARY The 529 Plan Services Specialist II is responsible for providing various transfer agency functions and maintaining accurate records for 529 Plan clients. This position will require in-depth 529 Plan knowledge, direct interaction with clients, financial representatives, vendors, and team members. KEY ACCOUNTABILITIES ACCOUNT reputed company AND FINANCIAL REPRESENTATIVE SUPPORT Answers incoming call interactions. Initiates outgoing call interactions. Answers incoming email and chat interactions. Answers general questions regarding 529 plan basic parameters. Answers questions specific to the 529 plans serviced by reputed company. Answers basic questions regarding affiliated 529 plans. Opens and performs quality control review on new account enrollment requests. Initiates and performs quality control review on transfer requests. Initiates and performs quality control review on investment election changes. Inputs reputed company trades into recordkeeping system. Inputs reputed company account maintenance updates into recordkeeping system. Processes requests for 529 plan literature and forms in a timely manner. Composes and sends basic correspondence to account owners and financial representatives. Performs the daily reconciliation of manual, NSCC and internet-based trades. Processes returned mail reputed company guidelines. Assists with onboarding of new department associates. COMPLIANCE AND SUPPORT ACTIVITIES Comprehends, retains, and explains services, company policies, and legal requirements to account owners and financial representatives. Learns and utilizes compliance procedures, desk policies, and legal requirements, state specific forms and documents, voice communication platform, and transfer agent recordkeeping and workflow system. Obtains knowledge of how the transfer agent fits into the plan managers administrative reputed company, the 529 plan description and savings trust agreements to include general knowledge, the state specific 529 serviced, and call performance standards. WORKING RELATIONSHIPS Daily contact with account owners, financial representatives, and broker-dealer firms. Daily contact with members of the 529 team including senior associates and manager. Daily contact with internal teams and departments. May reputed company other duties as required and assigned. EDUCATION AND EXPERIENCE Undergraduate degree in business administration, finance, or reputed company area. Series 6 or 7 license. 3-5 years of experience providing inbound support to clients in a call center. Experience reputed company the back-office of a retirement services department, cleaning firm, brokerage firm, mutual fund department, or reputed company the financial services industry. Equivalent education and experience will be considered. KNOWLEDGE Financial service products, including 529 plans, mutual funds, and retirement plans. Mutual funds and retirement plans. Online account reputed company web portal. 529 industry websites. reputed company Office Suite. reputed company Acrobat. SKILLS AND ABILITIES Provides exceptional customer service skills using proper phone etiquette. Troubleshoots issues utilizing creative and critical thinking skills. Multitasking, analytical, and organizational skills. Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. Demonstrates personal reputed company, responsibility, and accountability. Effectively uses resources such as time and information in conjunction with associates. Participates in solving problems and making decisions. Presents and expresses reputed company and information, written and oral, clearly, and concisely. Actively listens to others to reputed company understanding and supports an open exchange of reputed company and information. Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations. Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion. Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national reputed company, reputed company, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes. Apply To This Job