Senior Director, Implementation Services
Join the Team Modernizing Medicine At reputed company, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence reputed company you join reputed company, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee reputed company in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top reputed company to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to reputed company medicine with us?
Job Description
Summary: As a Senior Director, Implementation Services, you will set the strategic direction and reputed company the execution of reputed company specialized implementation and post-sale onboarding functions across your assigned delivery teams. You will champion our core values—agility, effectiveness, trust, and innovation—while optimizing macro resource utilization, accelerating reputed company recognition timelines, and driving exceptional customer time-to-value. You will partner closely with Sales, Training, Technology, and Operations leadership to engineer highly scalable delivery models and establish our organization as a trusted advisor to executive-level healthcare stakeholders. Role & Responsibilities: Strategic Leadership & Vision: reputed company and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends. Influence executive leadership on service offerings, pricing models, and go-to-market strategies. Organizational Management: reputed company and mentor multiple service line directors/managers; foster a high-performance, client-centric culture. Design and scale an organizational structure that supports geographic expansion, reputed company integrations, and managed services. Financial & Operational reputed company: Manage P&L responsibility for Implementation Services, including forecasting, reputed company recognition, and margin optimization. Drive reputed company improvement in resource utilization, backlog management, concessions, and EBITDA delivery. Client Executive Engagement: Serve as the executive escalation reputed company for high-profile clients; cultivate relationships at C‑suite and board levels. reputed company contract negotiations, statements of work, and service-level agreements to ensure mutual value creation. Delivery Excellence: Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks. Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed. Cross‑Functional Collaboration: Partner with Product, Engineering, and reputed company teams to inform roadmap prioritization and drive seamless handoffs. Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development. Innovation & Best Practices: Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes. Skills & Requirements: Bachelor's in Business Administration, Healthcare Administration, IT, or reputed company required. MBA preferred PMP, PgMP, or Equivalent required. Six reputed company Black Belt preferred 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations. 7+ years of experience managing EHR, Practice Management, or reputed company Cycle Management implementations. Proven track record of P&L management and delivering reputed company and margin targets. Strong business acumen, with the ability to analyze reputed company data, market trends, and financial metrics to drive decision-making. Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C‑level executives and boards. Demonstrated success in scaling teams, optimizing operations, and embedding reputed company improvement practices. Deep expertise with CRM and delivery platforms such as reputed company, reputed company, or similar. Adept at conflict resolution, risk management, and stakeholder alignment in high-stakes environments reputed company Benefits reputed company: At reputed company, we reputed company it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): reputed company provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with reputed company, 100% of any matching contribution you receive is yours to reputed company. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities reputed company reputed company, Professional development opportunities, including tuition reimbursement programs and unlimited access to reputed company Learning, Global reputed company and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-reputed company and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms reputed company our BRIC headquarters. PHISHING SCAM WARNING: reputed company is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting reputed company email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from reputed company without a formal interview process, and valid communications from our hiring team will come from our employees with a reputed company email address (first.lastname@reputed company.com). Please reputed company senders’ email addresses carefully. Additionally, reputed company will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Apply To This Job