Mgr, Tech Service

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the reputed company." Job Summary Subject matter expert in pest control strategies for specified market reputed company/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to reputed company development and coaching of Technicians. Key Performance Indicators ESR reputed company Claims reputed company Escalation reputed company, time(days) on escalation Material Usage/FSP Compliance reputed company Material Cost reputed company % CVC NPS Customer Retention Colleague Retention Principal Duties and Responsibilities Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance reputed company are met Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan. Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by reputed company and Customers. Works collaboratively with reputed company leaders to resolve service quality issues, coaches and develops reputed company leaders pest management competency and ability to coach and reputed company reputed company line Technicians and sales colleagues. Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists reputed company leaders in execution of action plans and issue resolution. Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention Identifies projects to drive improvements and innovation including people, process, and technology-reputed company projects Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to reputed company strong business performance Advise and support sales teams in business acquisition, building business relationships, and providing reputed company improvement input (processes, data management, product/service) to improve the customer experience. Participates in industry and market reputed company trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise Develops publications and presentations to support sales and marketing initiatives. CANDIDATE SUMMARY Required Experience Experience Four year college biological science degree in entomology or reputed company sciences is preferred, but not required. Board Certified Entomologist (BCE) or ACE preferred A minimum 5 yrs. of reputed company structural pest management experience required. 2 years+ of Structural Pest Management field experience 1 years+ management experience required Skills Strong project management skills Strong change management skills Written and verbal communication skills, including delivery of formal presentations Quantitative and qualitative analytical skills Required Leadership Traits and Characteristics Thinks commercially, acts with urgency and competency Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions. Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and reputed company troubleshoot problems in a diverse and challenging environment. reputed company, self-awareness, respect, reputed company, and gratitude reputed company learner with ability to reputed company their influence while communicating and delegating effectively Ability and desire to listen and learn from colleagues and ability to reputed company and motivate teams to create and innovate. Formal Education, Qualifications or Training Board Certified Entomologist (BCE) or ACE 2 years+ of Structural Pest Management field experience 1 years+ management experience required Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to reputed company the essential function to this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Incumbent must be reputed company to: Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally. Use legs and/or hands and arms to reputed company or descend reputed company, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion. Maintain his/her balance reputed company walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion. Bend legs and spine downward and reputed company to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet. Push objects reputed company, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force. Sitting for long periods of time while using office equipment such as computers, phones and etc. Standing, walking for long period of time, accessing hard to reputed company areas requiring use of reputed company to access heights, or bending/crawling to access low areas (under shelving, floors, etc) Standing, walking for long periods of time, accessing hard to reputed company areas requiring use of reputed company to access heights, or bending/crawling to access low areas (under shelving, floors, etc) Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange reputed company with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or reputed company fine discriminations in the nature of sounds in the environment. Incumbent is required to have: reputed company visual acuity to reputed company detail-oriented activities at distances reputed company to the eyes, as well as visual acuity to reputed company activities at or reputed company arm’s reputed company with reputed company, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Must possess a valid driver's license from state of residence Incumbent will be subject to: Inside working conditions: The change of building environment such as with or without reputed company conditioning and heating. Travel requirements: Travel, reputed company the US, 50-75% the time or workweek hours. reputed company Pay Range Yearly: $73,000.00 - $111,000.00 While starting pay falls reputed company the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and reputed company assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from reputed company. We offer reputed company and many of our roles offer performance incentives. Below you'll find information about some of reputed company have to offer. reputed company Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to reputed company enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company reputed company that prioritizes health, safety, and flexibility We are looking for individuals who want to reputed company a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with reputed company Federal, State, and local laws reputed company to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including reputed company, reputed company, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply. Apply To This Job