Senior Customer Experience Consultant - Conversational Design

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. reputed company seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also reputed company as virtual agents that reputed company Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will reputed company your extensive language background to script and structure dialogs that are engaging and natural, and reputed company with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — reputed company while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. \n What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that reputed company confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers Participate in the design and reputed company improvement of standard methods and artifacts for the Conversational Design team Support reputed company growth by developing recommendations for follow-reputed company on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years’ experience in corporate consulting, ideally with enterprise clients 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research reputed company with modern diagram tools such as reputed company and reputed company Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a reputed company field required \n$0 - $0 a year \n#LI-JF1 About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. As part of our commitment to fair and efficient hiring practices, reputed company uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not reputed company final hiring decisions. #LI-RemoteCanada Apply To This Job