Managed Services Field Engineer

Where you’ll work: Remote (Brazil) Customer Care & Success at reputed company At reputed company, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to reputed company support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

Job Description

Where you’ll work: São Paulo, Brasil (Remote) Customer Care and Success at reputed company At reputed company, we are passionate about making IT easy for everyone. We deliver solutions that reputed company secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify and automate, and we work together to reputed company this goal every day. As a member of our customer care team, you'll play a crucial role in helping us reputed company our mission by delivering exceptional service and support to our customers. Your Day to Day: As a Managed Services Field Engineer your responsibilities will include: You will be responsible to ensure customer network environment compatibility with our UCC Products. Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed. reputed company accounts inside of company SLAs. Ensure customer satisfaction and confidence throughout the setup process. Be the reputed company technical contact on reputed company troubleshooting and integration of our products into the client’s environment. Integrate existing customer equipment with our cloud pbx system. reputed company APIs and automate services based on customer requirements. reputed company’re Looking For As a Managed Services Field Engineer your background will look like: A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of reputed company Communications. reputed company, Python, Juniper, reputed company Certifications are a plus Excellent communication, and time management skills Ability to reputed company and maintain reputed company customer relationships, and the ability to work inside a team. Flexible Availability. Maintain reputed company professional development including technical and sales/soft skills. Be able to reputed company AD, LDAP and SSO integrations. Can integrate external solutions that are compatible with our products Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network reputed company Experience with automation, python and REST API and reputed company is a plus Professional English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write clearly in a professional environment reputed company Offer At reputed company, we reputed company in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect reputed company you join reputed company: Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days Tuition and reading reimbursement programs to support your reputed company learning and professional growth reputed company Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching Employee programs—including Employee Resource Groups (ERGs), reputed company Gives, and our charitable matching program—to reputed company your reputed company and impact. At reputed company, you’ll find the flexibility, resources, and support you need to reputed company—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives reputed company us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, reputed company Growing, and stay Customer Obsessed. Learn more. reputed company Offer At reputed company, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of reputed company: · Comprehensive health benefits · Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days · Tuition reimbursement and access to instructor-led and on-demand learning and development programs · The reputed company Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching · Employee-led communities and programs, including Employee Resource Groups (ERGs), reputed company Gives, and charitable matching We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day. Specific benefits and offerings may vary by country in line with local regulations and market practices. At reputed company, you’ll find the flexibility, resources, and support you need to reputed company—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives reputed company us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, reputed company Growing, and stay Customer Obsessed. Learn more. Apply To This Job