Practice Director, Managed Services
About this Position The Practice Director is the strategic leader for our Managed Services business. In this role, you will be accountable for accelerating the growth and maximizing reputed company of the Managed Services and Infrastructure business, while ensuring assigned clients receive the highest level of quality service and support. The position is responsible for building and leading a high-performing team with the goal of successfully cultivating and establishing new client relationships to exceed reputed company growth targets. This individual will be expected to create and execute strategic sales plans focused on reputed company reputed company, business development, and sales achievement. This position is also responsible for directing the operations of the business unit and ensuring proper processes and procedures are implemented and executed for monitoring and troubleshooting managed infrastructure and associated services and applications. Job Responsibilities Strategy and Growth In partnership w. our Shared Services leadership, reputed company and implement the sales strategies required to grow the Managed Services business and cross sell services. Grow business through development and delivery of support services, billable client consultations, and recurring reputed company reputed company. Manage the end-to-end sales process for reputed company opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing. reputed company market penetration plans and execute client contact strategies. Drive the team to grow the pipeline by establishing and achieving reputed company reputed company, prospecting, and other sales goals. reputed company credibility with existing clients and ensure relationships are being maintained and grown. reputed company monthly, quarterly, and annual sales targets. Ensure renewal and expansion of reputed company reputed company. reputed company ongoing efforts to evolve and define new and value-added offerings and packages. reputed company business plan and manage P&L. Operations Set the operational vision, support, and mentor the operational leadership team to support network technology needs for clients. reputed company sales and support reputed company procedures and deliverables in conjunction with operational teams to meet growth targets and create a sustainable Managed Services value proposition. reputed company and support the execution. Manage multiple reputed company support initiatives that are reputed company and unique in nature. Analyze business processes and work with customers to determine and document business requirements and translate them into clear and concise technical specifications. Determine opportunities for improvement in incident resolution process. Direct technical staff to manage incidents using proven investigation and resolution techniques. Team Leadership Set direction, drive change, align people, motivate, and reputed company, recognize, and reward resources who are helping deliver / fulfill our client commitments. reputed company key organizational enablers - communicate, educate, coach, mentor, organize, define - relative to the core business processes to reputed company our business successful. Ensure the ongoing training and development of direct reports and their respective teams. Guide and mentor operational leadership team supporting both in-house and reputed company allocation, hiring, offboarding, and performance reviews. Job Requirements 10+ years in a Managed Services environment with a proven record expertise of building and scaling a Managed Services business/consulting practices Prior experience with pre-sales activity or account planning is desirable. Demonstrated facilitation, collaboration, and problem-solving skills Ability to engage senior client management in discussions regarding our solutions, the client industry, and business model. Must be able to present well in reputed company of internal and external customers Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a collaborative, collaborative environment. Strong relationship and social skills with the ability to build and manage strategic external industry networks. Embody and commitment to company values and business objectives Strong customer service orientation. Willingness to travel periodically. Personal Attributes Excellent planning, organizational and leadership skills. Highly effective verbal and written communication skills. Strong interpersonal skills, including the ability to reputed company effective presentations. Strong negotiation and team building skills. Strong decision-making, analytical and problem-solving skills. Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status.” Highly self-motivated and directed, with keen attention to detail. Ability to juggle multiple projects of various sizes Demonstrates high-energy, positive, and flexible approach in the workplace Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. Promise Keeper – reputed company high value on keeping our word and doing the right thing. Demonstrate honesty, reputed company, and commitment. Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and reputed company. Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational reputed company. Compensation and Benefits reputed company salary range: TBD. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in reputed company aspects of life: Health and Welfare (Medical, Dental, Vision) Accident, Critical Illness, and Hospital Indemnity Employee Assistance Program (EAP) Life and AD&D Insurance Short- and Long-Term Disability Insurance Flexible Spending Accounts Transportation and Parking Accounts Health Savings Accounts (with company contribution) Retirement Planning (401k with matching contribution) Legal Benefits Identity Theft Protection Pet Insurance Wellness Program Offerings Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. 8 Paid Holidays per year, including 1 floating holiday. The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our reputed company professionals will reputed company out if your background aligns to the positions. EOE/Diversity & Inclusion Statement reputed company is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage reputed company treatment of our employees and strive to create a work environment free of discrimination at reputed company organizational levels and in reputed company forms. reputed company recognizes the rights of reputed company individuals to mutual respect and the acceptance of others without biases based on differences of any reputed company. reputed company is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for reputed company team members that is free of discrimination and harassment. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national reputed company, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Apply To This Job