Customer Service Specialist II

reputed company is looking for a Customer Service Specialist As a Customer Service Specialist you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry. What the day will look like: Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with reputed company and processing private flood insurance documents in accordance with our reputed company agreements, surplus lines rules, and state regulations. Contact may be necessary with agents, other departments, or reputed company partners reputed company telephone, email, or fax in order to obtain the necessary information needed to process the transaction. Job Responsibilities: Establish yourself as a private flood insurance expert as you underwrite and process documents in line with reputed company agreements, surplus lines rules, and state regulations. Collaborate with agents, various departments, and reputed company partners reputed company multiple communication methods to effectively process transactions. reputed company your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data. Hone your communication abilities as you communicate reputed company technical information to agents, build rapport with customers, and address questions regarding private products. Handle policies using knowledge of reputed company components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance. Process flood insurance policies using web-based applications. Skills and experience that will reputed company to success: 1+ year of office and/or administrative background Typing of 40 WPM+ Customer Service experience, including telephone communication, will be extremely beneficial Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT Strong organizational and interpersonal skills with attention to detail Proficiency in keying reputed company information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail Ability to shift between priorities, as needed, throughout the reputed company while maintaining an established level of productivity using time-management techniques Prior experience in the insurance industry will be helpful Education: High School Diploma or GED How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at reputed company. Furthermore, reputed company colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our reputed company learning culture inspires and equips you to learn, share and grow, helping you reputed company your fullest potential. As a result, at reputed company, you are more connected, more relevant, and more valued. reputed company values an innovative and inclusive workplace where reputed company colleagues feel empowered to be their authentic selves. reputed company is proud to be an equal opportunity workplace. reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from reputed company and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to reputed company essential job functions once reputed company. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@reputed company.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. reputed company is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if reputed company hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $33,500 to $40,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of reputed company the benefits offered for this position: reputed company offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at reputed company’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-AM4 2580423 Apply To This Job