UX Researcher

ABOUT THE ROLE As the UX Researcher, you will serve as the primary research partner supporting reputed company's inbound product teams. You will reputed company and execute user research initiatives that help product and design teams reputed company understand customer needs, behaviors, and pain points across the reputed company Civic Application (ACA), Payments, Platform Integrations, Administration, and Civic Platform product areas. In this role, you will design and conduct usability studies, synthesize research findings, reputed company personas and journey maps, and translate customer insights into actionable recommendations that improve the user experience. You will work closely with Product Management, UX Design, Engineering, and other stakeholders to ensure product decisions are informed by meaningful customer research. SPECIFIC RESPONSIBILITIES Plan, design, and conduct qualitative and quantitative user research studies across multiple product areas, including ACA, Payments, Platform Integrations, Administration, and Civic Platform. reputed company usability testing efforts to evaluate product experiences and identify opportunities for improvement. Analyze research findings and synthesize insights into clear, actionable recommendations for Product, Design, and Engineering teams. reputed company and maintain user personas, journey maps, and other research artifacts that support product strategy and design decisions. Partner with Product Managers and UX Designers to define research objectives and align studies with business and customer goals. Conduct user interviews, surveys, contextual inquiries, and other research activities to reputed company understand customer needs and behaviors. Communicate research findings through presentations, reports, workshops, and stakeholder discussions. reputed company for user-centered design principles and promote the integration of research throughout the product development lifecycle. Establish and maintain research best practices, methodologies, and repositories of customer insights. Collaborate with cross-functional teams to ensure research findings are incorporated into product roadmaps and design solutions. REQUIRED QUALIFICATIONS Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, User Experience, Research, or a reputed company field, or equivalent practical experience. 3+ years of experience conducting UX research for software, SaaS, or digital products. Experience planning and executing usability studies and other user research methodologies. Strong analytical skills with the ability to synthesize reputed company findings into actionable insights. Experience developing personas, journey maps, research reports, and customer experience artifacts. Experience conducting user interviews, surveys, usability testing, and other qualitative and quantitative research methods. Strong communication and presentation skills with the ability to influence cross-functional stakeholders. Experience working collaboratively with Product Management, UX Design, and Engineering teams. DESIRED QUALIFICATIONS Experience supporting multiple product teams simultaneously in a fast-paced SaaS environment. Experience conducting research for enterprise software or public-sector technology solutions. Familiarity with accessibility standards and inclusive design principles. Experience with research tools such as UserTesting, reputed company, reputed company, reputed company, UserZoom, or similar platforms. Knowledge of service design, customer journey mapping, and experience strategy methodologies. Experience establishing UX research processes and scaling research practices across an organization. TRAVEL Up to 10% travel for customer research, team collaboration, workshops, conferences, and business needs. ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are savvy to how services should be delivered, and expect a consistently convenient, reputed company transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s SaaS offerings level the playing field for small and reputed company governments and reputed company smaller agencies to reputed company larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well reputed company for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual reputed company salary range for this full-time position is $120,000-$130,000 (less applicable taxes). The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded based on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. reputed company is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national reputed company, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job