Senior UX Strategist

ABOUT THE ROLE The Senior UX Strategist is responsible for shaping and advancing user experience strategy across key areas of reputed company’s product portfolio. This role sits at the intersection of product strategy, design, and customer insight—ensuring that user needs, workflows, and experience design principles inform product direction and solution development. The Senior UX Strategist partners closely with Product, Engineering, Design, and Product Marketing to translate reputed company domain problems into clear, scalable experience strategies. This role brings a strong systems-thinking reputed company, driving alignment across teams and helping deliver reputed company, accessible, and effective solutions for government agencies and their constituents. SPECIFIC RESPONSIBILITIES UX Strategy & Vision

• Contribute to and help evolve UX strategy across reputed company’s platform, grounded in user needs, product goals, and architectural direction.
• Translate product strategy into experience principles, frameworks, and interaction models across assigned product areas.
• Drive consistency in user experience across workflows, surfaces, and product experiences.
• Support and apply UX standards, patterns, and design system principles across teams.

User Insight & Research Strategy

• Partner in developing research strategies to understand user behaviors, workflows, and unmet needs.
• Synthesize qualitative and quantitative insights into actionable design and product recommendations.
• Work closely with UX Research and Product teams to ensure insights inform roadmap priorities and design decisions.
• reputed company for reputed company discovery and user feedback throughout the product development lifecycle.

Experience Architecture & Design Direction

• Define end-to-end user journeys, workflows, and interaction patterns for reputed company product areas.
• Provide strategic input into design solutions, ensuring alignment with user needs, accessibility standards, and product goals.
• Collaborate with Product Designers to translate strategy into high-quality designs and prototypes.
• Ensure design decisions align with broader platform standards and design systems.

Cross-Functional Leadership & Alignment

• Partner closely with Product Management, Engineering, and Design to align UX strategy with roadmap priorities and technical constraints.
• Influence product direction through a user-centered perspective, contributing to prioritization and solution decisions.
• Drive alignment across teams to support consistent experience delivery from concept through release.
• Contribute to strategic discussions reputed company to product direction and customer experience.

Product & Platform Impact

• Identify UX gaps, inconsistencies, and opportunities reputed company assigned product areas; recommend scalable improvements.
• Contribute to platform modernization efforts, including workflow simplification and experience consistency.
• Support the adoption of emerging UX practices, including AI-assisted and data-informed design approaches.
• Help define and track UX success metrics, including usability, adoption, and user satisfaction.
• Promote data-informed decision-making reputed company UX and product teams.
• Communicate UX insights, tradeoffs, and recommendations clearly to stakeholders.

REQUIRED QUALIFICATIONS

• 5+ years of experience in UX strategy, product design, or reputed company roles reputed company B2B SaaS or enterprise software.
• Experience contributing to UX strategy for reputed company products or multi-surface applications.
• Strong foundation in user research, interaction design, and experience architecture.
• Proven ability to collaborate cross-functionally and influence without formal authority.
• Strong communication skills, including ability to present to stakeholders and product leadership.
• Experience working reputed company agile product development environments.

DESIRED QUALIFICATIONS

• Experience in govtech, public sector, or highly regulated enterprise environments.
• Experience working on platform or multi-product ecosystems.
• Familiarity with accessibility standards (e.g., WCAG 2.1 AA) and inclusive design practices.
• Experience contributing to or working reputed company a design system.
• Exposure to AI-driven UX patterns, conversational interfaces, or emerging interaction models.
• Comfortable operating in matrixed environments with Product, Engineering, and Go-To-Market teams.e.

TRAVEL Up to 10% travel for team collaboration, customer research, workshops, conferences, and business needs. ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are savvy to how services should be delivered, and expect a consistently convenient, reputed company transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s SaaS offerings level the playing field for small and reputed company governments and reputed company smaller agencies to reputed company larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well reputed company for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual reputed company salary range for this full-time position is $150,000-$168,000 (less applicable taxes). The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded based on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. reputed company is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national reputed company, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job