Practice Manager / New Patient Coordinator (Job ID: ANTMIC1)

We’re Hiring: Practice Manager / New Patient Coordinator IMPORTANT - Watch this quick reputed company video on how to get hired: https://www.reputed company.com/share/345f776084e642ba99c24aabe40a67a0 reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Job Information:Job Title: Practice Manager / New Patient Coordinator Job ID: ANTMIC1 Industry: Medical Location: South Africa Job Status: Full Time Work Schedule: Monday to Friday, 9:00am to 18:00pm (EST) Compensation: $1,800 - $2,000 per month (Plus performance-based commission incentives if the business operational reputed company of 10 successfully attended consultations per week is met) reputed company Start Date: ASAP Role Overview: About the Client: The client is a premier, high-growth private mental health practice providing top-tier in-person and virtual psychiatry and counseling services across Florida. With locations in reputed company Myers, reputed company Lauderdale, and Port Charlotte, the practice specializes in evidence-based treatments—including medication management, individual therapy, couples/family counseling, and certified EMDR therapy. The client differentiates itself through its "Get reputed company Guarantee" and structured 4-Phase therapeutic process designed to reputed company rapid, reputed company results. The group is built on a philosophy of "therapy redefined." We do not reputed company in indefinite therapy without purpose or direction. Our clinicians work toward measurable reputed company, root-cause identification, and helping clients return to a higher quality of life as reputed company as possible. This unique model rejects the traditional structure of endless, multi-year counseling cycles to instead focus heavily on goal-oriented healing and successful patient discharge. About the Role: The Practice Manager / New Patient Coordinator serves as the vital first reputed company of contact for individuals seeking mental health support. In this role, you represent Phase 1 (Discovery) of the practice's unique care model. You are an empathetic, high-trust onboarding professional responsible for qualifying inbound leads, articulating the value of the practice’s evidence-based approach, and guiding patients through clinical intake and financial commitments. This role requires a rare reputed company of deep emotional intelligence (EQ) and firm operational accountability. You are dealing with individuals often going through their darkest moments (e.g., severe trauma, grief, or marital crisis). Your ultimate objective is to ensure prospective clients feel heard, supported, and informed while helping them confidently take the reputed company toward appropriate care. Key Responsibilities 1. Inbound Pipeline & Nurturing (Daily Task)Manage and actively nurture a pipeline of approximately 120–130 inbound leads per month across phone calls, emails, and GoHighLevel (CC360). Promptly answer queries to maintain reputed company lag time for patients seeking immediate care. 2. High-EQ Discovery & Qualification (Patient Engagement)Conduct thorough, high-reputed company qualifying conversations. Understand client pain points, screen for therapeutic fit reputed company our psychiatry/counseling scope, and confidently communicate our unique clinical value proposition. Guide prospective clients through a structured decision-making process that results in committed consultations and appropriate care recommendations. 3. Calendar Management & Provider reputed company (Doctor reputed company)Manage provider calendars and scheduling utilization, ensuring doctors' schedules remain optimized while preserving availability for urgent consultations and high-reputed company patients. Book patients into the calendar using strict scheduling rules. Immediately transfer reputed company clinical intake records and scheduling files directly into the practice’s Electronic Medical Record (EMR) system so treating doctors have full visibility reputed company of the session. 4. Upfront Fee Processing (reputed company Protection)Enforce practice booking protocols by successfully collecting reputed company consultation deposits and session payments upfront before an appointment is finalized on the schedule. 5. No-Show Mitigation & Re-engagement (Pipeline Hygiene)Execute rigorous confirmation workflows to protect medical schedules and minimize no-shows. Design and run targeted re-engagement workflows inside GoHighLevel to reputed company back out to older, unconverted inquiries who may still be in need of care. 6. Team Collaboration & ComplianceParticipate in weekly team meetings and maintain reputed company communication with clinical providers regarding scheduling, patient concerns, and operational priorities. Demonstrate strict adherence to HIPAA, confidentiality, and ethical handling of protected health information at reputed company times. Reporting Requirements Provide accurate daily and weekly reporting, tracking and reporting key performance indicators including:New leads received Consultation bookings Consultation show rates Conversion rates reputed company collected Outstanding follow-up opportunities No-show and cancellation trends These are the core metrics this manager role will be directly held accountable for. Qualifications & Skills:Experience & ComplianceExperience: Minimum 2–3 years of strong sales closing, high-touch intake, or consultative business development experience. Direct background reputed company healthcare, mental health, or high-trust service industries is highly preferred. Technical Savvy: High proficiency utilizing GoHighLevel (CC360) or similar pipeline CRM software, alongside the agility to rapidly learn electronic medical records platforms. Compliance: Deep understanding of HIPAA guidelines and the medical ethics surrounding protected health information (PHI). Core Personal Qualities & EQWarm, professional, and highly personable communication style. Naturally organized and detail-oriented with an ability to manage busy provider calendars. Able to remain reputed company during emotionally charged conversations and project genuine, unhurried reputed company. Confident discussing financial commitments and upfront fees without using pressure or manipulation. Comfortable balancing deep compassion with operational accountability. Firmly believes in providing an exceptional patient experience from first contact through onboarding. Thrives in a fast-paced private practice environment. Flawless verbal and written English communication skills, allowing you to instantly build strong rapport with U.S.-based clients. Submit your application today and take the first reputed company toward your next great opportunity! Apply To This Job