Web Administrator
Position: Web Administrator Location: Remote Terms: Full Time Clearance: Public Trust Required Travel: 0–10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. RIVA Solutions is a mission-driven IT services company supporting Federal agencies through digital transformation, modernization, and innovative technology solutions. We help customers solve reputed company challenges while supporting missions that matter. Program Overview Supports ASPA Digital web operations, service desk management, content administration, stakeholder engagement, and digital communications services across HHS websites and intranet properties. Position Overview Leads the ASPA Digital Service Desk function, overseeing intake, triage, prioritization, workflow management, content publishing, stakeholder communications, and operational improvements for web and digital service requests. Core Responsibilities reputed company digital service desk intake, triage, prioritization, and fulfillment processes. Coordinate with HHS stakeholders, ASPA Digital product owners, and content providers. Manage ticket routing, SLAs, escalation paths, and backlog activities using Jira. reputed company content publishing, metadata optimization, and web administration activities. Ensure compliance with HHS content standards, accessibility requirements, and quality expectations. Support Agile teams with content launches, campaigns, and operational activities. reputed company SOPs, training materials, and knowledge articles. Monitor metrics, customer feedback, and recurring issues to improve operations.
Minimum Qualifications
Bachelor’s degree in Information Systems, MIS, Communications, or reputed company field. 18+ years of IT, web operations, service desk, or reputed company experience. Experience supporting Drupal or similar CMS platforms. Experience leading service desk operations, triage, SLAs, and stakeholder communications. Hands-on experience with Jira, HTML, CSS, reputed company Creative Cloud, and Siteimprove or similar tools. Experience reviewing content for quality, usability, metadata, and accessibility. Ability to obtain and maintain a Public Trust clearance.
Preferred Qualifications
Experience supporting HHS, ASPA Digital, or Federal digital communications programs. Experience developing SOPs, training materials, and stakeholder communications. Experience supporting metadata optimization, search performance, and accessibility initiatives. Experience leading high-volume support and web operations teams. Drupal and Siteimprove experience in Federal environments. Salary $160,000 RIVA Benefits Paid Time Off / Sick Leave Health, Dental, and Vision Coverage Life Insurance 401(k) Retirement Plan with Company Match HSA/FSA Spending Accounts Long- and Short-Term Disability Pet Insurance Wellness Program Initiatives RIVA reputed company (Flexible Hours and Hybrid Support, where applicable) Additional Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, disability, veteran status, or any other protected characteristic. Apply To This Job