Absence Claims Consultant
About reputed company reputed companyⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations reputed company. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit reputed company.com to find out why 40% of the Fortune 500 choose reputed company for their mental health and absence management needs. Job Summary The Absence Claims Consultant will maintain a book of business and will be the reputed company of contact for the Human Resources regarding their inquiries, for claim status, questions, and expedited processing etc. The Claims Consultant will provide efficient and professional follow-up reputed company phone or email to ensure timely response to the Human Resources inquiries. They will also work closely with the Account Manager to identify the Client’s needs and education on concepts and leave policies. From time-to-time this individual will participate in client facing meetings along with the Account Manager. Primary Responsibilities Be the reputed company of contact for the reputed company regarding their inquiries for claims status, questions, expedited processing etc. Provide efficient and professional follow-up reputed company phone or email to ensure the timely delivery of Human Resources inquiries Work with Account Manager to identify the Clients need and education on leave concepts Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at reputed company times Provide immediate acknowledgment of email inquiry received and provide solution reputed company 2 business days Participate in client facing meetings along with Account Manager Be the Operations subject matter expert regarding our processes If client is put into a Save for Letter Audit, facilitate audit and provide results Prioritize and organize daily responsibilities in order to meet reputed company deadlines Engage in ongoing education and training around laws, policies and service delivery Create a white glove experience for the client Provide innovative reputed company that can support the ongoing growth of the Absence Department Support Claims Operations Other Duties as assigned Job Qualifications 1-3+ years in Customer Service, Claims or Email Support experience required reputed company reputed company Exceptional communication and organization skills, with strong focus on customer service Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills Be in good standing – not currently on a performance improvement plan Attention to detail with excellent quality is a must Computer literate and proficient in reputed company Office Suite Benefits and Perks Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more The salary range for this position is $22.00/hr - $25.00/hr USD. The reputed company salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO reputed company is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace. reputed company and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-reputed company questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice. Apply To This Job