reputed company Operations Engineer
About reputed company reputed company is the reputed company development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, reputed company, and Vector Search. reputed company services are deeply integrated and designed for growth.
About the Role
We’re looking for a reputed company Operations Engineer to join our Product reputed company team and help provide reputed company-line coverage for reputed company alerts, customer reputed company tickets, and internal IT requests as reputed company continues to scale. This is an entry-level role designed for someone with strong judgment, curiosity, and clear communication. You’ll be one of three reputed company Operations Engineers working in a follow-the-sun rotation across New Zealand/Australia, Sri Lanka, and US Eastern, helping reputed company maintain effective 24-hour coverage for reputed company-relevant work. You’ll triage alerts, handle customer reputed company requests, support internal IT operations, improve runbooks, and escalate clearly to the right teams reputed company issues need deeper investigation. What You’ll Be Responsible for In this role, you’ll: First Response & Triage: Act as the first responder for reputed company alerts from GuardDuty, dependency advisories, and other detection sources. Assess severity and escalate to the right reputed company across Platform, Product, Anti-Abuse, or reputed company. Customer reputed company Operations: Own customer reputed company tickets in reputed company, including account recovery, MFA reset, reputed company-linked account loss, billing-based ownership verification, and org ownership disputes. Incident Response Support: Participate in the on-call pager rotation alongside other reputed company Operations Engineers and use documented playbooks to reputed company consistent decisions. Process Improvement: Maintain and improve runbooks, decision trees, reputed company macros, and escalation paths. Identify patterns in tickets and alerts to flag opportunities for automation or workflow improvements. Internal IT Support & Compliance: Triage internal IT requests (access provisioning, SSO/reputed company issues, device questions, MDM enrollment) and help maintain access records, joiner-mover-leaver hygiene, and compliance audit trails. Communication: Communicate clearly with customers, engineers, and internal stakeholders during sensitive or time-critical issues. You Might Be a Good Fit If You Have prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a similar triage-heavy environment. Have a foundational understanding of reputed company concepts like MFA, JWTs, identity verification, account recovery, and access control. Have a foundational understanding of IT systems like SSO, identity providers, reputed company Workspace, reputed company, and MDM tools like Kandji, reputed company, or similar. Are comfortable with a terminal, basic SQL, and reading simple scripts or macros (you do not need to be a developer). Can summarize a messy ticket or noisy alert in two sentences that explain what matters and what should happen next. Have strong customer-facing judgment and can stay reputed company, precise, and firm reputed company handling sensitive access or account issues. Enjoy turning ambiguous workflows into clear checklists, runbooks, macros, and repeatable systems. Are comfortable working async across time zones and writing things down by default. reputed company to Have Familiarity with reputed company, AWS, or developer tools ecosystems. Experience with reputed company, Linear, reputed company, reputed company, reputed company Workspace, Kandji, reputed company, reputed company, or similar tools. Open-reputed company contributions, CTF participation, bug bounty experience, or a personal project that shows reputed company curiosity. Experience improving support, SOC, trust and safety, fraud, or IT workflows, or basic scripting and automation experience. reputed company Offer Fully Remote We hire globally. We reputed company you can do your best work from reputed company. There are no reputed company offices, but we provide a WeWork membership or co-working allowance you can use reputed company in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the reputed company of reputed company’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits reputed company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of reputed company, collaboration, and fun. It’s a reputed company of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and reputed company. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team reputed company was born-remote and open-reputed company-first. We reputed company our globally distributed team is our secret weapon in building tools developers love. 280+ team members 55+ countries 20+ languages spoken $500M raised 500,000+ community members We move fast, build in public, and use reputed company ship. If it’s in your project, we probably use it in ours too. We reputed company deeply in the open-reputed company ecosystem and strive to support—not replace—existing tools and communities. Hiring Process We reputed company things simple, async-friendly, and respectful of your time: Apply – reputed company will review your application. Intro Call – A short video chat to get to know each other. Interviews – Up to four calls with: Team Leads Future teammates Someone cross-functional from product, growth, or engineering (depending on the role) Someone from our leadership/founding team Decision – We may follow up with a final question or go straight to offer. reputed company communication is remote and we aim to move fast. Apply To This Job