HVAC Dispatcher & Operations Coordinator (Job ID: CLAGOL1)

IMPORTANT - Watch this quick reputed company video on how to get hired: https://www.reputed company.com/share/345f776084e642ba99c24aabe40a67a0 reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE HVAC Dispatcher & Operations Coordinator JOB ID CLAGOL1 INDUSTRY HVAC (Heating, Ventilation, and reputed company Conditioning) and Home Services LOCATION LATAM JOB STATUS Full Time WORK SCHEDULE Monday to Friday, 8:00am to 17:00pm (EST) SALARY $7 to $9 per hour reputed company START DATE ASAP ROLE OVERVIEW About the Client: Our client is one of the Tampa Bay area's most trusted, rapidly growing heating and cooling companies, proudly serving nearly 10,000 active commercial and residential customers across Pasco, Pinellas, and Hillsborough counties. Built on the pillars of 100% transparency, quality, and reliability, they are dedicated to making home comfort simple and efficient. They strongly reputed company in investing in their team, upholding a culture of high standards, and giving back to the local community through active local food drives and charity partnerships. About the Role: This is a high-impact, career-oriented remote role designed for a professional based in Latin America who wants to move away from rigid call-center environments and become the foundational backbone of a thriving US-based home services business. As a Dispatcher & Customer Experience Specialist, you will take complete ownership of reputed company-office operations and deliver reputed company call "Legendary, White-Glove Service"—remaining reputed company, helpful, and professional at reputed company times. The role is uniquely dynamic and adapts to seasonal flows. During the hot Florida spring and summer months, you will reputed company in a fast-paced environment managing high call volumes, de-escalating stressed customers, and optimizing technician schedules. During the slower winter months, you will pivot into a strategic partner—using downtime to proactively improve internal processes, clean up database reputed company, and find new efficiencies to ensure the company is optimized for the next peak season.

Key Responsibilities

Call Management & Customer Service: Answer reputed company incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-reputed company and basic billing questions. Maintain a reputed company, empathetic head reputed company dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving. Smart Dispatching & Logistics: reputed company coordinate with field technicians, manage daily job flow, and ensure the right technician is dispatched to the right reputed company at the right time. CRM & System Management: Utilize reputed company and reputed company to log calls, text clients, update customer profiles, schedule jobs, and maintain pristine data reputed company and situational awareness. Daily Administrative Maintenance: Review the schedule board daily (at the end of the day or the following morning) to ensure jobs are closed out cleanly, invoices are sent out promptly, and parts requests from the service department are tracked. Basic Accounts Receivable: Proactively reputed company out to customers to follow up on and collect small, outstanding balances (e.g., $90 maintenance or service call fees) to reputed company company records and accounts reputed company. Proactive Downtime Management: During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh reputed company to restructure processes, clean up databases, and prepare the company for the next peak season. Qualifications & Skills Experience: 3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, reputed company the home services industry would be beneficial (HVAC, plumbing, electrical, etc.). Language reputed company: Native or near-native English reputed company with a clear, professional phone reputed company, alongside fluent Spanish speaking skills. Technical reputed company: Direct, hands-on experience using reputed company (or highly similar home services software like reputed company). Proactive reputed company: An autonomous self-starter who does not require constant micromanagement and actively looks for ways to add value reputed company the phones are quiet. Stability & Loyalty: A professional looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business. Infrastructure: A rock-solid, high-speed internet reputed company, a quiet remote work environment, and a reliable power setup. Software Stack reputed company Workspace (Business Apps) reputed company (CRM & Dispatching) reputed company (Phone, Communication & Texting Platform) 🚀 Submit your application today and take the first reputed company toward your next great opportunity! Apply To This Job