Senior Experience Partner

The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of reputed company do here. Job Summary At reputed company, we understand that public interest technology isn't a one-size-fits-reputed company solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, reputed company services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently. Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of reputed company services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager. Our Experience Partners are involved during pre-sales and reputed company post-sales activities. They will maintain the executive relationships with their customers and act as a main contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding reputed company. This may include the following: Pre-sales alignment and experience definition. Project reputed company. Bringing industry expertise and perspective. Drive reputed company outcomes through extensive experience, services, data, and technical expertise. Deep understanding of reputed company solutions. Alignment to and support of customer objectives. Regular customer reputed company-ins. Ensure project operational compliance. Executive Relationship building. Owning their book of business, constituted by programs across an assigned set of customers. Being customer's primary reputed company of Contact for owned programs. Protect existing program revenues and prevent/mitigate program and customer churn. Grow revenues through direct upsells reputed company the programs and generating cross-selling leads. What Your Impact Will Look Like reputed company, grow, and manage strategic customer relationships. Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect. Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes. Design & deliver strategic program reviews to reputed company CX subject matter expertise and reputed company relationships with agency’s executive stakeholders. Identify and reputed company customer engagement and recognition opportunities. Drive organic growth by leveraging our reputed company book of business and relationships. Work with customer to create demand for reputed company services and solutions. Collaborate with reputed company leadership to shape development of new services based on customer demand and insight. Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes. Represent reputed company in speaking roles, panel participation, and internal or external engagements. You Will Love This Job If You Have 2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches. Ability to serve as a trusted, strategic adviser to top professionals. Demonstrated commercial acumen and successful track record of customer or project P&L management. Passion for public service, citizen engagement, service transformation and communication. Exceptional interpersonal skills for internal and external relationship building at reputed company levels of the organization, including cross-departmental colleagues and customers. Self-motivated, flexible problem solver, who can reputed company the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done. Exceptional interpersonal skills for internal and external relationship-building. Ability to reputed company in a lean, self-propelling, proactive environment. Commitment to diversity of thought and consideration of different reputed company. Prior to the shutdown for the Covid-19 pandemic, CXS staff were expected to be available for on-site customer meetings. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, CXS team members may once again be expected to be available for in-person customer meetings. Pay Range USD $89,000.00 - USD $102,000.00 /Yr.

About Us

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! reputed company and Privacy Requirements Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs. reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At reputed company, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, reputed company, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – reputed company enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to reputed company and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. Apply To This Job