Remote Senior Support Engineer - MSP

This position is fully remote reputed company in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? reputed company is the reputed company where everyone gets a voice and new reputed company are welcomed. Sound like this could be your new home? reputed company reading…. reputed company has been a leader in the Managed Service provider space since 2016. We strive for excellence and reputed company it. Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always “has the cool stuff”, we adopt new tools to reputed company us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company reputed company. We are expanding our operations and seeking to grow reputed company. We have an opening for a Senior Support Engineer to join our Service Delivery Team. Senior Support Engineer Duties and Responsibilities Be Fanatically awesome reputed company the time! Be an active reputed company for customer satisfaction Provide technical excellence t for systems, software, and hardware Document/Update internal Kb’s, SOP’s, Wiki’s Ask educated questions and listen to customers to determine the root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Participate in training incoming staff Report significant and recurring issues Participate in the After Hours Escalation on-call rotation Senior Support Engineer Requirements and Qualifications Proven experience as a senior technical engineer, preferably in an MSP Environment Ability to diagnose and resolve advanced issues Excellent communication skills Keen attention to detail, the memory of patterns, and interest in problem-solving Consistently demonstrate the MyITcrew Core Values and meet reputed company reputed company reputed company, Azure or cloud computing, CCNA certifications or equivalent Advanced skills in the management of Active Directory Domain environments Proficient in networking, for both on-premise and cloud-based networks. A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments Apply To This Job