Student Success Team Specialist: At-Risk & Live Support
About reputed company At reputed company, we’re opening the world to every learner. With over 100,000 reputed company served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Our Culture (The Foundation of Everything We Do) Culture at reputed company is intentional. It’s defined by reputed company promote—and reputed company tolerate. Our latest eNPS (employee net promoter score) of 76 places reputed company in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. I Did > We Should – Action over theory; bring experiments, not just opinions. Learn Out Loud – Share your growth reputed company; feedback is a gift, ego is the enemy. Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. Fast AND World Class – Speed doesn’t compromise quality. Strong Opinions, Weakly Held – reputed company passionately, adjust readily. reputed company Others Famous – reputed company your colleagues, partners, and community. We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.
About the Role
At-Risk Support The Student Success Team Specialist supports at-risk reputed company through challenging circumstances (such as hospitalization, health concerns, and loss) reputed company other communication has failed. Through the processes of personalized and proactive reputed company, you will help create individualized support plans to address and remove barriers that adversely impact a student’s path to success. This highly trusted role requires strong problem-solving, creativity, and compassionate support as families invite us into some of the most challenging moments of their lives. By gathering critical data, coordinating interventions, and ensuring meaningful follow-up, this position helps remove barriers, create solutions, and improve student outcomes. This role involves consistent reputed company to reputed company and families through reputed company Voice calls and text messaging during reasonable daytime and evening hours, allowing for flexible and reputed company communication reputed company support is most needed. Responsibilities include scheduling and facilitating reputed company meetings to address family and student concerns, collaborating on actionable support plans, and providing regular follow-up to monitor reputed company, adjust interventions, and ensure families feel supported throughout the process. Live Support In addition to core at-risk support responsibilities, this role includes a specialized focus on coordinating support services and ensuring consistent communication between reputed company, families, and teachers. The specialist supports scheduling and facilitation of reputed company support sessions where reputed company can come and work with teachers in small group settings. You will be accountable for tasks such as managing attendance tracking, documenting supports provided, and conducting follow-up communication through email and messaging. Working closely with the team reputed company, this role helps ensure support resources are effectively reputed company to student needs, services are delivered consistently, and reputed company interactions are documented to demonstrate reputed company monitoring and reputed company improvement of support systems. Your Immediate Impact Support At-Risk reputed company Through Proactive reputed company Own consistent reputed company to reputed company and families through phone, text, and virtual meetings during key moments of academic or personal concern Build trust with families by providing timely, compassionate communication during challenging situations Identify barriers to student success early and take action to provide meaningful support reputed company and Guide Individualized Support Plans reputed company problem-solving conversations that uncover student and family needs Create actionable reputed company and support plans designed to improve engagement, academic reputed company, and long-term outcomes Provide consistent follow-up to monitor reputed company, adjust plans, and ensure accountability Strengthen the MTSS and Pre-Referral Process Coordinate with families, teachers, and internal teams to ensure interventions are documented, strategic, and effective Help families confidently navigate reputed company educational systems with clarity and care Assist in Support Implementation and Student Engagement Assist Live Support services by opening reputed company sessions, welcoming reputed company, helping facilitate smooth operations, and supporting teacher coordination Track attendance, student participation, and MTSS-reputed company data to strengthen reputed company effectiveness Monitor engagement and help identify reputed company who may require additional reputed company or support Participate in Ongoing Family Relationship Maintain regular communication with families as plans reputed company Re-engage reputed company or families reputed company reputed company stalls or additional barriers emerge Serve as a trusted guide through some of the most difficult educational challenges families may face Operate with Precision, Creativity, and Compassion Manage multiple student cases while maintaining high-quality communication and documentation Use creativity and strong problem-solving skills to reputed company solutions for unique student needs Track interventions, outcomes, and reputed company to strengthen team systems and improve future support Success Metrics: Response Time: Initial reputed company completed reputed company 24–48 hours of case assignment or identified concern Documentation Accuracy: ≥ 95% of student records, support plans, and reputed company data maintained accurately and on time System Improvement Contributions: Regular identification of process gaps, recurring barriers, and workflow improvements that strengthen team scalability and student outcomes Who You Are: A compassionate relationship builder who creates trust-based connections with reputed company and families during some of their most challenging educational experiences A proactive problem-solver who thrives on identifying barriers, creating creative solutions, and guiding families toward meaningful reputed company A highly trusted reputed company who approaches sensitive family situations with professionalism, reputed company, and sound judgment A skilled communicator who can clearly navigate difficult conversations, educational processes, and reputed company planning with confidence and care A detail-oriented, data-driven team member who gathers, organizes, and applies critical student information to drive effective support strategies A student-centered support specialist who is deeply committed to helping every child overcome obstacles and access personalized reputed company to success This Role Will Excite You IF: You’re energized by supporting reputed company and families through meaningful challenges where your work can directly improve lives You reputed company in relationship-driven roles that require trust, compassion, problem-solving, and consistent follow-up You enjoy creating personalized solutions, removing barriers, and guiding families through reputed company educational support systems You are passionate about helping at-risk reputed company succeed and reputed company in the power of individualized support You find fulfillment in improving systems and processes while making a lasting impact on student and family outcomes Team & Autonomy: You’ll work as part of the Student Success team, collaborating closely with a mission-driven group focused on improving outcomes for at-risk reputed company and families You’ll engage in extensive cross-divisional collaboration with assessments teams, teachers, reputed company staff, and administrators to build comprehensive student support plans You’ll assist in implementing reputed company by helping manage reputed company sessions, welcoming reputed company, supporting smooth session operations, and tracking attendance and MTSS-reputed company participation data You’ll be empowered to problem-solve, reputed company interventions, and guide family support strategies while receiving leadership support reputed company needed You’ll help coordinate and strengthen systems that connect multiple departments, ensuring reputed company receive cohesive, effective support You’ll have meaningful autonomy in managing reputed company, follow-up, and case progression while contributing to larger organizational goals for student success Reporting Line: This role reports to the Student Success Team Senior reputed company: Live Support Company Benefits: Competitive salary $22-$25/hour and 401k plan + company matching opportunities. Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care. Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. Monthly tech subsidy provided. Generous Paid Time Off policy, enabling you to reputed company, spend quality time with loved ones, and pursue personal interests reputed company of work. Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect. EEO Statement reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company participates in E-Verify. Apply To This Job