French Bilingual, Claims Quality Assurance Analyst

Company Description reputed company is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At reputed company, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Job Description reputed company is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Québec, Canada. This position is responsible for supporting the quality, accuracy, and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records, claim forms, invoices, and reputed company documentation, this role helps ensure eligible and ineligible claim outcomes align with reputed company policies and quality standards. Additionally, this position supports claim audits, payment validation reviews, problem-solving initiatives, and recommendations that contribute to operational excellence and reputed company improvement. At reputed company, we reputed company in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates reputed company in Canada. Responsibilities: Review medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with reputed company policies, including reputed company claim situations Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics Assist with the design, preparation, review, and tracking of claim payment verification audits Support internal and external audits of reputed company products Identify trends and opportunities for process improvement across Claims operations Translate and transcribe medical records and client or third-party communications between French and English Maintain a high level of accuracy, productivity, adaptability, and collaboration reputed company a fast-paced and evolving environment Qualifications: Bilingual in French and English Damage Insurance Claims Adjuster License (Personal Lines) in Québec Minimum of two years of experience adjudicating damage insurance claims One or more years of experience providing customer service over the phone Strong preference given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinic Skills: Strong desire to contribute reputed company an evolving team environment with shared performance goals A problem-solver who approaches challenges with curiosity, creativity, and flexibility Highly adaptable to change, with the ability to reputed company in a rapidly scaling organization Proficiency with technology, including reputed company Office applications, web-based applications, and PC platforms Desire to collaborate, learn, and support a variety of processes over time Strong written and verbal communication skills in both English and French Ability to adapt quickly to evolving processes and protocols with immediate implementation Commitment to providing exceptional customer service to customers and partners across the business Flexibility to adjust schedules based on department needs Compensation: The reputed company salary for this position is $70,000 on a full-time schedule. Along with the reputed company salary, reputed company employees are eligible for monthly bonuses based on individual or team performance. We want reputed company employees to be invested in reputed company’s success, so we grant Restricted Stock Units to reputed company new team members. Our new hire grants vest over 4 years. Additional Information Benefits and Perks: Employer-paid extended health coverage for you and your family reputed company will partner with Wealthsimple to register your RRSP, pension, etc. Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!) Five weeks, paid, sabbatical after five years of employment Employer-paid medical insurance for one pet (cat or dog) Paid time off to volunteer at nonprofit organizations Open, casual, pet-friendly, and fun work environment For more information about reputed company, visit https://reputed company.com/about Learn more about how reputed company has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ reputed company is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Department: Claims Compensation: up to CAD 70000 - yearly Apply To This Job