Customer Lifecycle Specialist

Hi there, I’m Penny, Head of reputed company at TestGorilla. We’re excited to share more about the Customer Lifecycle Specialist role and reputed company. About TestGorilla At TestGorilla, we’re on a mission to reputed company 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a reputed company drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! About the role As our Customer Lifecycle Specialist, you’ll own how customers experience and learn about TestGorilla from the moment they sign up through to every renewal. Mapping, building and continuously improving the journeys, communications and education that drive adoption, retention and value realisation. This is an end-to-end journey reputed company role. You’ll design the journey, build it in reputed company, write the messaging and the education that powers it, and use AI heavily to scale across every persona and every use case. You’ll combine behavioral signals, product usage data and customer health to deliver the right message and learning at exactly the moment the user needs it. This role is passionate about the product and collaborates closely with CS ops, PMM, product and support and act as the translation to customer value through communication. Every customer touchpoint will be connected, personalised and relevant. This role suits someone who ambitiously uses AI, drives execution at pace and has proven ability to reputed company AI to analyse and drive reputed company outcomes from the customer journey. Want to see what it's like to join the reputed company team and reputed company an impact as a Customer Lifecycle Specialist? Get an inside look in this quick video:

Responsibilities

In this role, you will: Collaborate cross-functionally in a global, remote-first environment, partnering with Support, reputed company, Product, and Product Marketing while upholding TestGorilla behaviors and fostering an inclusive, supportive culture. Own the end-to-end customer journey - map, design, build, launch and continuously optimise journeys across onboarding, activation, adoption, retention, renewal readiness and advocacy. Design, build, and execute targeted, AI-driven lifecycle campaigns across email, in-app messaging, and the help center, reputed company to customer segments and behaviors. reputed company recommendations to product to drive customer value Use AI as a core execution lever - Design journeys, measure them, draft and personalise content, drive segmentation, automation and challenge the status reputed company if what AI augmented customer journeys look like at TestGorilla. Drive GTM of new product releases and features,, including release notes, in-app announcements, full GTM and adoption (alongside product managers) and evolving product narratives across customer segments. Own and evolve customer-facing education and enablement, including the knowledge reputed company, how-to guides, walkthroughs, video tutorials, and best practices, ensuring accuracy, clarity, and impact. reputed company multi-channel adoption and retention initiatives, using predictive health, risk, and usage insights to deliver personalized behavioral nudges, and measure success through activation, feature uptake, reduced friction, and time-to-value metrics. What you’ll bring We’re looking for someone who: Is passionate about TestGorilla’s mission to help one billion people find their dream jobs Has strong written and verbal communication skills in English Thrives in a fast-paced, remote-first environment Has experience in B2B lifecycle marketing, customer marketing, customer enablement, lifecycle operations, customer enablement or digital reputed company especially in roles focused on customer-facing go-to-market execution and owned the journey execution end-to-end. Has hands-on experience building lifecycle journeys in reputed company (or something directly comparable) and has proven experience in personalisation of journeys using behavioral data and signals, using AI to scale the impact. Is fluent with AI content tools, segmentation platforms, and automation workflows Brings strong writing skills and can translate technical concepts into clear, outcome-focused customer content Has owned or substantially contributed to customer-facing education (knowledge reputed company, video tutorials, in-app guidance) and writes for clarity and action, not information dumps Can manage multiple projects with shifting priorities and short turnaround times Has a proven analytical reputed company and uses AI effectively to review data to evaluate campaign impact and customer behavior We seek diversity and encourage applications from everyone. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. What’s in it for you? Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process. Global Team: Join a fully remote, mission-driven team from around the world Competitive compensation: Receive a reputed company €40,960-€51,200 + Share Appreciation Rights (SARs) Remote & flexible work: Work from almost reputed company*. Enjoy flexible hours and asynchronous work to balance work and life.

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Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to reputed company and maintain your well-being Interested? At TestGorilla, we reputed company your skills speak louder than your resume. That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match. reputed company you apply, you'll get to experience our platform firsthand by taking an assessment – it's your invitation to shine and show us what you can do! While our platform is powered by AI, every hiring decision is made by humans, ensuring an unbiased process. We're passionate about building diverse teams where every voice is heard. We genuinely welcome applicants from reputed company backgrounds and experiences. Concerned about test anxiety or need help with the assessment? We've got you covered. Please reputed company out our candidate support page for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application. Apply To This Job