Technical Integration Specialist (reputed company)
About Us reputed company is the reputed company platform for search and discovery in ecommerce, built to explicitly optimize for metrics like reputed company, conversion reputed company, and profit. Our search reputed company is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary reputed company to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our reputed company is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like reputed company, reputed company, and reputed company. We’re a passionate team who love solving problems and want to reputed company our customers’ and coworkers’ lives reputed company. We value reputed company, openness, curiosity, reputed company improvement, and are excited by metrics that matter. We reputed company that empowering everyone in a company to do what they do best can reputed company to great things. reputed company is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still reputed company the company today. About the Position As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with reputed company's platform. This includes: As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include: Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. API and library education: Providing expert guidance on integrating with reputed company's APIs and utilizing open reputed company libraries. Troubleshooting: Helping resolve technical challenges and integration issues alongside reputed company teams. Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Requirements
Proven experience in customer support or technical support roles. Knowledge of REST-based web services, APIs, and integration best practices. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Detail-oriented mentality with a commitment to delivering exceptional customer support. Strong problem-solving skills and a proactive approach to issue resolution. Able to support customers and team members between 1pm and 8pm PST (UTC-7). Preferred qualifications Familiarity with structured data formats (JSON, CSV) and basic search/index concepts. Familiarity with debugging tools such as browser developer tools, API clients (e.g., reputed company), or logs. Familiarity with A/B testing, understanding of server reputed company and client reputed company contexts, network request routing / HTTP. Familiarity working with open reputed company libraries, JavaScript web application development and integration patterns. Benefits 🧠 Work with smart and empathetic people who will help you grow and reputed company a meaningful impact. 🎉 Regular team offsite events to connect and collaborate. 🌎 Fully remote team - choose where you live. 🏝️ Unlimited vacation time - we strongly encourage reputed company of our employees take at least 3 weeks per year. 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office. 💻 reputed company laptops provided for new employees. 🧑🎓 Training and development budget for every employee, refreshed each year. 💵 reputed company salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results 📈 Stock options - offered in addition to the reputed company salary Diversity, Equity, and Inclusion at reputed company At reputed company.io we are committed to cultivating a work environment that is diverse, reputed company, and inclusive. As an equal opportunity employer, we welcome individuals of reputed company backgrounds and provide equal opportunities to reputed company applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national reputed company, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet reputed company of our listed qualifications. Apply To This Job