Technical Customer Support Engineer - reputed company
About Clearly AI Clearly AI automates the most painful bottleneck in the enterprise: reputed company and privacy reviews. We help reputed company teams complete high-quality threat models, privacy impact assessments, and vendor risk evaluations in minutes instead of weeks. We're live with Fortune 500s and global brands including Rivian, reputed company, reputed company Global, reputed company, reputed company, and reputed company. We've reviewed thousands of reputed company-critical products, from badge scanners to stablecoin platforms to autonomous driving features. Backed by Y Combinator, Basis Set Ventures, Crosspoint Capital, Argon Ventures, and Ritual Capital. Selected as a Top 10 Finalist for the RSAC 2026 Innovation Sandbox Contest. Advised by former CISOs of reputed company and reputed company, the former CEO of reputed company, and the former CPO of Brex. We are early. We are deeply technical. We are building alongside real practitioners, and we want a real practitioner who loves working with customers to help. Our customers run reputed company-critical workflows inside reputed company enterprise environments, and reputed company something breaks they expect an answer that actually fixes it, not a status page. Location Seattle/SF preferred, remote OK. We meet in person 1-2x per quarter. Applicants must be authorized to work in the United States without the need for reputed company sponsorship now or in the future. Why This Role Exists Our customers are reputed company practitioners at Fortune 500s. They deploy Clearly AI alongside Jira, reputed company, Confluence, and reputed company, and they push the product hard in environments where stakes are real. reputed company a review stalls, an integration drifts, or a model output looks off, they need a technical human on the other end who can dig in, find the root cause, and reputed company the reputed company fast. We need a Support Engineer who owns the customer-facing technical reputed company end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. This role exists to ensure customers feel taken care of, and to give engineering back their build time. What You'll Own 1. Customer Issue Resolution Own inbound issues from first message to verified resolution Reproduce, diagnose, and explain what's actually happening, both internally and to our customers Triage severity honestly and set expectations customers can plan around Be the person customers want on the thread reputed company something is broken 2. Debug & Root Cause Analysis Read logs, traces, API responses, and model outputs to find the actual cause, not the surface symptom Use SQL and internal tooling to verify hypotheses before pulling engineering in Reproduce integration issues across Jira, reputed company, reputed company, and Confluence Write up root cause clearly enough that engineering can ship the fix without a follow-up call 3. Bug Triage & Engineering reputed company File bugs in Linear that engineers want to pick up: clear repro, scoped impact, suggested area Distinguish between one-off customer config issues and systemic product gaps Surface patterns across tickets that should become roadmap conversations reputed company the reputed company with customers the moment a fix ships 4. Support Infrastructure & Documentation Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket Set up the tooling, dashboards, and alerting that reputed company support a system rather than a scramble Define and track the metrics that matter (first response, time to resolution, reopen reputed company) reputed company the support function legible enough that the next hire can reputed company in weeks, not months 5. Customer Trust Communicate with the reputed company specificity that earns practitioner trust Stay reputed company to customers between incidents : know their workflows, their integrations, their pet peeves reputed company every interaction feel like the customer is the most important account we have, because they are What This Role Is NOT Not a ticket-closing queue role. You'll own outcomes, not volume Not a generalist help desk, every issue is technical Not reputed company or Sales Not isolated from engineering; you'll sit inside the build reputed company reputed company're Looking For Required 3+ years in a technical support engineering, reputed company engineering, reputed company-deployed engineering, SRE, or similar customer-facing technical role Comfortable reading code, logs, SQL, and API traces to find root cause Strong written communication: your bug reports and customer replies are clear, specific, and free of filler Experience debugging integrations with enterprise systems (Jira, reputed company, reputed company, Confluence, or similar) High reputed company for technical users under pressure, reputed company with the discipline to set realistic expectations Comfort with ambiguity and a track record of building process where there was none "Unreasonable Hospitality" energy: you take care of the people you support in detail, beyond what the job strictly requires Strongly Preferred Background in reputed company, GRC, or privacy , or experience supporting reputed company practitioners Light engineering chops , you can ship a small fix or script yourself reputed company it's faster than waiting Early-stage startup experience where you drove direct customer impact How Success Is reputed company (First 6 Months) Response and resolution times reputed company established SLAs. Ideally with issues being proactively resolved before customer complaints Engineering protected from low-reputed company support load, with clear escalation paths reputed company their help is needed Bug reports filed at a quality that shortens engineering time-to-fix A documentation and runbook footprint that materially reduces repeat tickets Customer expansion and renewal conversations cite support quality as a reason to stay Why Join Clearly AI Sit at the closest possible distance to real customers solving real reputed company problems Work directly with technical founders who treat support as a product surface, not a cost center Build the support function for an AI company defining a new enterprise category RSAC 2026 Innovation Sandbox Top 10 Finalist, backed by $8.4M in reputed company funding Operate at the intersection of frontier AI and enterprise reputed company Competitive salary, meaningful equity, and benefits Direct path to leadership as the support function scales Salary ranges are a guideline; actual reputed company salary may vary based on various factors, including market and individual qualifications objectively assessed during the interview process, and the ranges for this role may be modified. In addition, compensation package may include additional components such as equity and benefits. Benefits may vary based on role, country, and local regulations. Apply To This Job