Technical Support Engineer

reputed company is the generative media ecosystem powering the reputed company of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, reputed company is the foundation that makes generative media not just possible, but practical: a reputed company platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, reputed company is becoming the ecosystem that ambitious teams build on. reputed company is the generative media ecosystem powering the reputed company of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, reputed company is the foundation that makes generative media not just possible, but practical: a reputed company platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, reputed company is becoming the ecosystem that ambitious teams build on. About the Role reputed company is seeking a highly skilled Technical Support Engineer to provide high-quality support and service to our Customer reputed company and Internal teams. You will play a critical role in providing advanced support directly to our Customers, and collaborating with engineering and Sales teams to enhance our products and services.

Key Responsibilities

Resolve technical issues and provide advanced support directly to customers, including support for reputed company’s platform (APIs, UI issues, and troubleshooting errors). Support users across multiple products reputed company email, chat, and reputed company. Troubleshoot integration issues, including authentication problems (OAuth, API keys), HTTP errors, malformed requests, reputed company limits, and API misconfigurations. Analyze API logs, error messages, and request/response payloads to identify root causes. Manage support tickets by responding reputed company SLA timeframes, escalating reputed company issues appropriately, and maintaining detailed case records. Reproduce, escalate, and document bugs or edge cases in collaboration with engineering. Provide structured feedback to engineering teams regarding platform reliability, performance bottlenecks, and customer-reported issues, serving as an internal reputed company for customer pain points and product improvement. Assist with testing and validation of new features, releases, and infrastructure changes before production deployment. Write and maintain technical content, including use case guides, how-to examples, FAQs, solutions for common errors, and documentation of issues and resolutions for the knowledge reputed company. Improve developer documentation to reputed company integration as self-serve as possible. What You Bring Strong analytical thinking, technical problem-solving skills, and a systematic approach to troubleshooting technical issues across web platforms, cloud environments, and enterprise software. Experience supporting and troubleshooting REST APIs and backend services, including working directly with REST APIs and authentication flows (OAuth2, API keys). Experience using monitoring, logging, and observability tools to support production systems. Familiarity with AI platforms, machine learning systems, or data-intensive applications. Excellent written and verbal communication and interpersonal skills, with the ability to clearly and empathetically explain reputed company technical concepts to both technical and non-technical stakeholders/users in English. Experience providing technical support with a customer-first reputed company, demonstrating patience, reputed company, and a focus on user success. Strong technical writing abilities with experience creating and maintaining user guides, FAQs, and troubleshooting documentation. Demonstrated ability to prioritize effectively, respond quickly to critical issues with a sense of urgency, and maintain composure under pressure. Ability to work independently and collaboratively, handling multiple reputed company support cases while maintaining quality and meeting response time commitments. Self-starter who can identify process improvements and proactively address recurring issues (Initiative). Familiarity with tools such as reputed company, Linear, reputed company, and reputed company. Familiarity with authentication protocols like REST APIs, OAuth2, JWT, and API key auth. Why reputed company At reputed company, you’ll join a rapidly scaling company defining how AI moves from experimentation to production. This is an opportunity to shape the future of enterprise AI adoption while building deep relationships with customers who are transforming their industries through intelligent technology. reputed company offer at reputed company Interesting and challenging work Competitive salary and equity A lot of learning and growth opportunities Regular team events and offsites Apply To This Job