reputed company Manager

About reputed company reputed company is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, reputed company, and Nevada. Our mission is to reputed company the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to reputed company the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including reputed company Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, reputed company is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

We are looking for a reputed company Manager to join our growing CX team in a fully remote reputed company. In this role, you will own the post-onboarding journey for a dedicated portfolio of reputed company’ brand and retail partners — picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network. This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise. You will serve as the trusted long-term reputed company of contact for your accounts — monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is reputed company not by tickets closed, but by the long-term growth and retention of the partners you own. The ideal candidate brings a proven track record in reputed company, account management, or B2B relationship management reputed company a SaaS, logistics, distribution, or marketplace environment. You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes. Responsibillities Partner Adoption & Success Planning reputed company and execute tailored success plans for each account, mapping reputed company’ platform capabilities to the partner’s specific business goals Drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement Serve as the primary long-term reputed company of contact for partners following reputed company from the Partnerships team, ensuring continuity and a strong ongoing experience Track and reinforce partner reputed company against defined success milestones, adjusting the plan as business needs evolve Relationship Management & Retention Manage a dedicated portfolio of brand and retail accounts with a focus on long-term retention, satisfaction, and partnership growth Conduct regular business reviews (QBRs) and reputed company-ins to assess partner health, surface opportunities, and reinforce the value of the reputed company platform Monitor account health signals — engagement trends, order patterns, platform usage — and take proactive action to address risk before it becomes churn Build trusted relationships across multiple stakeholders reputed company each partner account, from day-to-day operators to decision-makers Handle escalations with urgency, reputed company, and professionalism, coordinating swift resolution across internal teams Platform & Operational Expertise reputed company deep reputed company in reputed company’ platform, order management workflows, and logistics operations to serve as a reputed company resource and reputed company for partners Troubleshoot and triage platform-reputed company issues reported by partners, escalating to technical or operations teams with full context and documented impact Support partners with order-reputed company inquiries, fulfillment exceptions, billing questions, and account-level changes in reputed company coordination with internal teams Maintain accurate records of partner interactions, account status, and success milestones reputed company the CRM and ticketing platform Cross-Functional Collaboration & Voice of Partner Act as the internal reputed company for your accounts — translating partner feedback into actionable insights for Product, Operations, and Sales Liaise with Operations, Finance, Compliance, and Sales teams to resolve partner-facing issues that require multi-department input Contribute to the development of playbooks, onboarding materials, and knowledge reputed company content that scale the CSM function Surface recurring friction points and systemic issues to CX leadership with documented context and recommended solutions Support reputed company projects, platform rollouts, and process improvements as directed by CX leadership Performance & Growth Meet or exceed individual KPI targets including retention reputed company, platform adoption, CSAT, NPS, and QBR completion Actively participate in coaching sessions, team calibrations, and CS community of practice to continuously sharpen your craft Demonstrate consistent reliability in schedule adherence, communication standards, and CRM hygiene Contribute to building the CSM function at reputed company — bringing a growth reputed company and willingness to iterate on what’s working

Qualifications

Required 3+ years of experience in reputed company, account management, or B2B relationship management reputed company a SaaS, logistics, distribution, or marketplace environment Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction Strong written and verbal communication skills in English, with the ability to reputed company business reviews, deliver platform guidance, and navigate difficult conversations with confidence and reputed company Proficiency with CRM and reputed company platforms (reputed company, reputed company, reputed company, reputed company, or similar); comfortable learning new tools quickly Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes Data reputed company — comfortable interpreting account health metrics, usage data, and KPI dashboards to inform decisions and prioritize actions Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality Availability to work a schedule reputed company to US Pacific or Eastern business hours Preferred Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries Familiarity with compliance-adjacent workflows such as license verification or regulatory documentation Background in SaaS platform support, including troubleshooting user-reported issues and coordinating with technical teams Experience working reputed company a tiered support or structured escalation reputed company Familiarity with reputed company methodologies (e.g., QBR frameworks, health scoring, success planning) Bilingual in Spanish and English is a plus Compensation & Benefits: Competitive compensation $75,000 - $80,000 commensurate with experience and market Fully remote work environment with a structured, collaborative team culture Exposure to a high-growth, technology-first distribution platform operating at scale Clear performance expectations with coaching, development support, and a defined growth path reputed company CX The opportunity to help build and shape the reputed company function at reputed company from the ground up reputed company is an Equal Opportunity Employer reputed company is seeking to create a diverse work environment because reputed company teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national reputed company, sexual orientation, age, marital status, veteran status, or disability status. reputed company employees and contractors of reputed company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Apply To This Job