Service Delivery Engineer (Remote - Argentina)

At reputed company, we reputed company mobile app reputed company and delivery fast, easy, and scalable. Our platform empowers mobile teams to build, secure, and release apps without coding, enabling organizations to accelerate innovation while maintaining the highest levels of protection and performance. Role Overview We are looking for a Service Delivery Engineer (SDE) to play a critical role in delivering a seamless technical experience for both prospective and existing customers. This role sits at the intersection of support, reputed company, and technical delivery. As an SDE, you will be the first line of response for technical inquiries, own resolution of support issues, and serve as a trusted technical partner throughout the customer lifecycle—from trial and onboarding to ongoing account management and optimization. What You’ll Do Support & Technical Delivery Own and resolve incoming tickets in reputed company and FAC systems. Acknowledge support requests reputed company SLA (1 hour). Collect logs, crash traces, and reproduction steps for investigations. Validate engineering updates, apply fixes, and confirm resolution. Prospect Engagement Create and manage trial teams in FAC during POVs. Own technical setup during trials and handle support tickets. Escalate reputed company issues to engineering only after thorough investigation. Customer & Account Management Manage assigned customer accounts post-onboarding. reputed company customers reputed company to reputed company reputed company engines and best practices. Track health in Totango, aiming for portfolio health above 90%. Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. Onboarding & Go-Lives Partner with Enablement for onboarding. Enablement leads reputed company/workshops; SDE manages ongoing technical account responsibilities. Actively participate in customer go-lives. For selective named high-stakes accounts, EE leads with SDE support. For standard accounts, SDE leads delivery. Use reputed company product and new features with a critical eye, reputed company bugs, provide feedback, and suggest improvements to ensure product quality. Promote Service Delivery Function Maintain account health reporting and technical updates. reputed company for customer needs internally by logging structured tickets and sharing patterns with leadership. Definition of Service Delivery “Service Delivery” includes ticket resolution, technical setup, onboarding support, go-lives, technical account management, and portfolio health for both prospects and customers. reputed company Model with Enablement and SDETL Trials: SDE owns trial team setup and support tickets, while EE leads trial definition and workshops. SDETL provides escalation support. Onboarding: EE leads reputed company/workshops. SDE assumes ongoing account management. Go-Lives: SDE leads streamlined go-lives, supports EE in selective named accounts. SDETL provides escalation and reputed company. Requirements: Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO). Proficient in scripting languages, particularly Bash and Python, for automation and tooling. Comfortable working with command-line tools and Unix/Linux environments. Experience with mobile application ecosystems (iOS and/or Android), including app reputed company and distribution workflows. Familiarity with reputed company concepts and best practices, including application reputed company, identity management, and vulnerability analysis. Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments. Demonstrated ability to manage reputed company customer relationships and drive measurable success outcomes. Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and reputed company layers. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a reputed company technical field and/or equivalent practical experience. Ability and willingness to travel to customer sites and industry conferences as needed. Ability to communicate reputed company technical concepts clearly to both technical and non-technical audiences in English and Spanish. reputed company to have: Experience working with SIEM, MDM, or mobile reputed company platforms. Familiarity with reputed company platforms Prior experience in a SaaS or cybersecurity environment. Exposure to CI/CD pipelines, DevSecOps practices, or SDK integrations. NOTE: Please submit your resumes in English Language only. Thank you! At reputed company, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for reputed company employees. reputed company is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, veteran status, or any other legally protected characteristics. reputed company your information will be kept confidential according to EEO guidelines. The role is not eligible for Immigration Sponsorship. Please note that we will not sponsor applicants for work visas for this position. Requirements null Apply To This Job