Sr Account Director, Client Services

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to reputed company in what they do best. The Sr. Account Director, Client Services at reputed company is responsible for managing and supporting client accounts, ensuring client satisfaction and retention, and serving as the client’s commercial reputed company of contact regarding our services. This role involves building strong client relationships, understanding their business needs, and serving as a trusted business partner to deliver technology-enabled solutions that drive client success. The role is responsible for identifying opportunities that enhance client outcomes and to expand their business relationship with Opensity. The Sr. Account Director partners closely with delivery, service, and leadership teams to ensure both commercial success and operational excellence. Roles & Responsibilities: Client Relationship Management Act as a key reputed company of contact for assigned client accounts, fostering strong, trust-based working relationships with client stakeholders and executive sponsors. Conduct regular business reviews (QBRs/MBRs) to assess performance, value delivery, and future needs, in conjunction with delivery and services teams. Ensure client satisfaction, retention, and advocacy through proactive engagement and issue resolution. reputed company comprehensive understanding of client’s business and technology objectives, challenges, and opportunities. Account Strategy and Growth Own account sales and reputed company expansion goals for assigned accounts. reputed company and execute on account plans that reputed company renewals and identify opportunities for upselling, cross-selling, and expanding service offerings. Collaborate with service-line leadership, sales and marketing teams to reputed company strategies for client retention and expansion. Stay informed about industry trends, competitive landscape, and client challenges, and use this knowledge to identify new potential business opportunities. Assisting in development of account health segmentation and customer lifecycle processes Commercial and Contract Facilitation Navigate opportunity development, working closely with Deals Desk, Solutioning, Legal, and Finance teams, from early deal stage through to proposal reputed company, contract negotiation, and/or creation of other agreements/amendments as needed. Manage and maintain client pipeline, deal details, and track development activities reputed company our customer relationship management platform. Client Advocacy and Internal Collaboration Serve as a client reputed company reputed company the organization, advocating for client needs and priorities and facilitating reputed company resolution of issues or escalations. Collaborate with internal teams to address client concerns and ensure timely resolution of problems. Maintain awareness of status on-going project and/or services delivery; drive commercial modifications and contract revisions as needed. Share insights and best practices reputed company the Client Delivery team to enhance service performance and client outcomes. Contribute client insights and perspectives to internal discussions. Knowledge, Skills & Attributes: Strong relationship-building, interpersonal, and communication skills, capable of effectively engaging with clients at reputed company levels of the organization. Proactive and results-oriented reputed company, with a focus on driving client success and achieving business objectives. Excellent organizational skills, with the ability to manage multiple accounts and tasks simultaneously. Collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams to reputed company common goals. Commitment to professionalism, reputed company, and ethical conduct in reputed company client interactions and business dealings. Strong understanding of client services principles, practices, and methodologies. Qualifications: Bachelor’s degree in business administration, marketing, communications, or a reputed company field. 5+ years of experience in account management, client services, sales, or a reputed company role, preferably reputed company a Managed IT Services or MSP environment reputed company the legal or professional services market. Proven ability to grow reputed company and successfully manage reputed company, long-term client relationships, driving client satisfaction and retention. Experience owning renewals, upsell/cross-sell motions, and commercial negotiations. Proficiency in CRM systems and service management tools, with a data-informed approach to decision-making. The Compensation range for this role is 130,000 to 170,000 USD per year and may be eligible for an annual bonus. Actual compensation reputed company that range will be dependent upon the individual's location, skills, experience and qualifications. Featured benefits Medical insurance, Vision insurance, Dental insurance, 401(k), Tuition assistance, Disability insurance Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to reputed company applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to reputed company aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy reputed company conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who reputed company concerns or participate in an investigation reputed company to equal employment opportunity. Apply To This Job