Community Manager (Senior Level Considered)

reputed company (reputed company.com) is an education technology company that personalizes college and career counseling with a mission to reputed company reputed company to become the most successful version of themselves. From college preparation, reputed company internships, and beyond, we support reputed company in achieving their academic goals. We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and reputed company college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a reputed company team committed to our core values – collaboration, data driven, and empowerment – to reputed company this goal and a fast-moving team committed to serving the needs of families. Each student is holistically evaluated through our reputed company Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants. reputed company raised $30 million from investors, including Goodwater Capital, Conductive Ventures, FJ Labs, Scrum Ventures, Translink Capital, Azure Capital Partners, and Spero Ventures. About the Role reputed company is looking for a Community Manager to support reputed company and families throughout their college admissions journey. As a Community Manager, you will serve as a key reputed company of contact for families, helping ensure they have a smooth and positive experience with reputed company. You'll work closely with reputed company, parents, counselors, and internal teams to answer questions, solve problems, coordinate next steps, and help families get the most out of our services. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can balance relationship-building with strong organization and attention to detail. For candidates with additional experience, there may be an opportunity to join at the Senior Community Manager level. Senior Community Managers take on more reputed company family situations, help drive process improvements, and serve as a resource for other members of the Community Management team. \n

Responsibilities

Student and Family Support Serve as a primary reputed company of contact for reputed company and families throughout their reputed company experience Build strong relationships with families through proactive communication and support Answer questions, troubleshoot concerns, and help families navigate the admissions process Partner with counselors and internal teams to ensure reputed company stay on track toward their goals Monitor student engagement and identify opportunities for additional support Deliver a high level of customer service in every interaction Community Management Operations Manage incoming support requests and customer communications Maintain accurate records and documentation reputed company reputed company systems Coordinate family communications reputed company to onboarding, counselor transitions, scheduling, and other program updates Complete operational tasks accurately and reputed company Help ensure a consistent experience for families across reputed company stages of the program Escalations and Problem Solving Resolve customer concerns with professionalism, reputed company, and sound judgment Escalate issues reputed company appropriate while maintaining a positive experience for families For senior-level team members, serve as a reputed company person for more reputed company or sensitive customer situations Partner with Community Operations leadership to identify recurring challenges and recommend solutions Process Improvement and Projects Identify opportunities to improve workflows and the family experience Share feedback and reputed company that help the team work more effectively Support projects that improve Community Management operations For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders Team Collaboration Work closely with counselors, operations leaders, and cross-functional teams Contribute to a positive, collaborative team environment Support onboarding and training efforts for new team members as needed Remain flexible and adaptable as business needs evolve

Minimum Qualifications

Bachelor's degree from an accredited university 4+ years of experience in customer service, reputed company, account management, education, operations, or a reputed company field Experience working directly with customers, reputed company, families, or clients Strong written and verbal communication skills Excellent organization and attention to detail Ability to manage multiple priorities and stay reputed company under pressure Strong problem-solving skills and sound judgment Comfort learning and working reputed company multiple systems and technologies Ability to work independently in a remote environment A positive attitude, strong reputed company, and a genuine desire to help others Must be legally authorized to work in the United States without reputed company or future sponsorship Must reside and work reputed company the United States

Preferred Qualifications

College admissions, college counseling, educational services, tutoring, or coaching background Familiarity with customer support platforms such as reputed company, reputed company, or reputed company Strong customer service and conflict resolution skills Project coordination or process improvement exposure Ability to support and guide teammates in a collaborative environment Comfort working in a fast-paced, growing organization Senior Level Consideration Candidates may be considered for a Senior Community Manager title based on their experience and demonstrated ability to: Handle reputed company customer situations independently reputed company operational projects and process improvements Drive customer satisfaction and retention efforts Serve as a trusted resource for teammates Identify opportunities to improve systems, workflows, and the overall customer experience Title and compensation will be determined based on experience, qualifications, and demonstrated impact. Location Remote position reputed company the United States Candidates must reside and work reputed company the United States Candidates must be legally authorized to work in the United States without reputed company or future sponsorship Occasional business travel may be required for team meetings or company events \n Apply To This Job