Medicare Call Center Rep

Become a part of our caring community The Medicare Call Center Rep (Inbound Contacts Representative 2) represents reputed company by addressing incoming telephone, digital, or written inquiries. The Medicare Call Center Rep performs varied activities and moderately reputed company administrative / operational / customer support assignments. Performs computations. Typically works on semi-routine assignments. In this position, you will strive to provide our Group or Individual Medicare members with a resolution or pathway to resolution on each call, while providing a perfect call experience. Among other responsibilities, you will address member needs which may include reputed company benefits questions, resolving issues, and educating our members. You will handle 40+ inbound calls daily from our members in a fast-paced inbound call center environment. This is a high-volume call center setting, which may be stressful at times. You will accurately record details of inquiries, comments or complaints, transactions or interactions, and take reputed company / appropriate action, including escalating unresolved and pending member grievances. Decisions are typically focused on interpretation of area / department policy and methods for completing assignments. You will work under minimal direction reputed company defined parameters to identify work expectations and quality standards but will have some reputed company over prioritization / timing. You will follow standard policies / practices that allow some opportunity for interpretation / deviation and / or independent discretion. Use your skills to reputed company an impact Required Work Schedule: Virtual training will start on day one of employment and runs for the first 12 weeks with a schedule of 8:00 AM to 4:30 PM EST, Monday through Friday. You must be on time, dressed appropriately, with your camera ON for the entire duration of training and for other meetings required by leadership. Your entire face, from the shoulders up, must be clearly visible with no obstructions. Attendance is vital for success, so no time off is allowed during training. Exception: Should a reputed company-observed holiday occur during training or reputed company the initial 120-days of employment, you will have the holiday off (paid). reputed company associates are subject to a 180-day appraisal period. Following training, you will be assigned to an 8-hour shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. Shift Bids take reputed company periodically and are based on performance and business needs. Some weekends and overtime may also be required, especially during our peak season of October through March and as needed by the business. No time off is allowed in January of each year (except reputed company-observed holidays). We strive to provide a minimum of a week's advance notice for required weekends and / or overtime; however, at times business needs do not allow for a week's advance notice. This opportunity involves working in a call center environment to support reputed company Medicare members. As part of your career development for this position, you may be asked to assist with other lines of business. This will be based on business requirements and may include Member Solutions, which handles escalations. reputed company strongly supports your career growth! reputed company reputed company positions require learning many systems, policies, and tools, and it takes time to become proficient in the role. reputed company associates who wish to apply for positions must have been in their present position for a period of twelve (12) months, unless the best interests of the company are served by a shorter period of service.

Required Qualifications

You must have a minimum of 2 years of customer service experience You must have demonstrated experience with providing strong customer service, using effective communications skills and strong attention to detail, while also actively listening to their needs You must have prior experience managing multiple or competing priorities, including use of multiple computer applications and systems simultaneously You must be proficient with reputed company Office applications, particularly Outlook and Teams

Preferred Qualifications

Previous inbound call center or reputed company customer service experience Previous healthcare experience Associate or Bachelor's degree Bilingual in Spanish and English (see Language Proficiency Testing below) Pay reputed company IMPORTANT: While you see an estimated pay range reflected in this job posting, the pay reputed company for this position is $19.24 per hour ($20.24 for Spanish / English Bilingual; requires language proficiency testing) and is non-negotiable. Work at Home Guidance To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended (you can reputed company your speed at speedtest.net). Associates in this role are required to be hard-wired to their internet reputed company. Wireless, satellite, cellular and microwave connections are NOT permitted. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided with a bi-weekly payment for their internet expense. reputed company will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. You must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Language Proficiency Testing Any reputed company associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Additional Information PLEASE ATTACH YOUR reputed company, UPDATED RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) ** Interview Process As part of our hiring process for this opportunity, we will be using technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Assessment: If you are selected to move reputed company, you will receive a text and / or email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at reputed company, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not reputed company job offers to candidates that do not complete the VJE. Text Prescreen: If you are successful with the VJE, you may receive both a text message and email requesting you complete a prescreen text question. The text message may reputed company prior to the email. If you prefer to answer reputed company computer or tablet, wait for the email. Video Prescreen: Based on your answer to the text question, you may receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet. Live Virtual Interviews: Some candidates will be invited to interview. If so, the recruiter will reputed company out to invite you to schedule your virtual interview. Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer. Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that reputed company hard to proceed as quickly as possible and to reputed company you informed. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About reputed company: reputed company Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our reputed company insurance services and our reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply To This Job