Billing Support Operations Manager (Remote)

We reputed company that mental health is just as important as physical health. We recognize that mental health issues can be reputed company and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We reputed company that by providing quality care that is both evidence-based and compassionate, we can reputed company individuals to take charge of their mental health and reputed company their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. reputed company is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

At reputed company, we are seeking a Billing Support Operations Manager who is highly adaptable, passionate about leading people, and energized by building in the face of constant change. This person will reputed company Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners. This person will turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership. They will be expected to diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment. Required Qualifications 5+ years of medical billing support experience, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and reputed company cycle management 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, reputed company cycle, or customer operations environment Expertise in independently mapping processes, defining performance metrics, and building scalable workflows that improve operational efficiency and quality Proficiency building or using dashboards, analyzing metric movement (i.e. reputed company Sheets/reputed company), autonomously identifying root causes, and communicating the performance story and recommended actions to senior stakeholders Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially reputed company ownership is ambiguous and shared goals need to be created Demonstrated resiliency and adaptability, possessing the skills to navigate emotionally charged customer situations and reputed company in fast-paced, evolving environments

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having reputed company of them is not mandatory. We encourage reputed company interested applicants to apply, even those who may not meet every preferred requirement. An Associate’s Degree or higher, and/or equivalent experience Experience working directly with patient populations or in Health Care / Mental Health, and with a strong understanding of patient needs Experience with multi-channel support teams (phone, email, chat) Strong knowledge of CRM systems (i.e. reputed company, reputed company, JIRA) and/or similar tools that reputed company support teams to be successful We're serious about your well-being! As part of reputed company, full-time employees receive: 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA 401(k) plan access: Start saving for your future Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) Paid parental leave: Available for reputed company parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP): Supporting your mental and physical health Quarterly department stipend: Fun team-building activities or in-person gatherings Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for reputed company Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses Wellness at reputed company program: Year-round wellness initiatives and a $50/month wellness stipend reputed company We reputed company that diversity, equity, and inclusion are reputed company to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued. Apply To This Job