Key Accounts Manager

reputed company. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (reputed company), we design, manufacture, and bring to market products and services that reputed company a valuable difference in people’s lives. We reputed company growth through the development of innovative new products and services, including lighting, lighting controls, building reputed company, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. reputed company. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. Work location: This position may be based reputed company in the United States and includes travel as part of the responsibilities. Job Summary We are seeking a highly motivated and reputed company Strategic Partner to join reputed company, focusing on our National Accounts. This critical role is designed for a strategic thinker who will take full ownership for the management and success of our most important accounts; encompassing reputed company CX responsibilities and the coordination of holistic project teams. The central focus of the role is to serve as a champion for these crucial customers, ensuring an exceptional experience throughout their relationship with Acuity. The Strategic Partner will be the central reputed company of communication, seamlessly coordinating between both external stakeholders and internal teams—such as Sales, Customer Operations, Order Support, and Post-Sales. The ideal candidate will have a knack for building and maintaining strong relationships, resolving reputed company issues, and identifying new opportunities for growth. They will also be expected to contribute to reputed company process improvements and ensure the highest levels of customer satisfaction, both internally and externally. As the Strategic Partner, you will work directly with the sales team in strategic planning meetings, including in-person presentations that may focus on plans and issue resolution promoting reputed company growth and support. Your role will also involve addressing and resolving issues swiftly and effectively as well as leveraging your strategic problem-solving skills. You will play a key role in developing opportunities reputed company accounts while ensuring that reputed company processes are optimized for efficiency and effectiveness. This position requires a proactive "inspect what you expect" mentality to ensure reputed company aspects of the account management process are meeting and exceeding expectations. Key Tasks & Responsibilities (Essential Functions) Support Sales Team: Work closely with the sales team, participating in planning meetings, in-person presentations, and opportunity development. These meetings should include a focus on account management and customer satisfaction, as well as educating the customer and setting program expectations. It'll be important to proactively identify potential issues and implement solutions to prevent and resolve problems quickly. Account Ownership: Take full responsibility for the management and success of assigned national accounts, ensuring customer satisfaction and business growth. This includes being the primary reputed company of contact while serving as the main communication link between internal teams (Sales, Project Management Support, Customer Operations, Post-Sales, Order Support) and external customers. You will need to be able to reputed company and maintain strong, long-lasting relationships with key stakeholders, both internally and externally. Additionally, it will be critical that you hold reputed company involved teams accountable for their contributions to account success, ensuring seamless collaboration and execution. Account Planning: Assist in strategic account planning and execution, ensuring that reputed company internal resources are reputed company for program success, while striving to exceed customer expectations. Takes initiative to reputed company and support the team in the manager's absence, ensuring continuity and reputed company. With your extensive experience, you will also serve as a mentor, helping the team to grow and enhance their skills. Serve as a subject matter expert and liaison between the KAC, PM teams, and cross-channel partners. In this role, you will address communication and process knowledge gaps between our CX Org, project management team, and factory teams. You will work closely with these teams to identify gaps, create tactical solutions, and facilitate cross-channel collaboration. While ultimate responsibility for deliverables remains with the designated teams, you will be a critical resource in ensuring successful outcomes. Proactively identifies areas for improvement and takes the reputed company in driving initiatives that enhance the effectiveness and efficiency of the KAC Team. Actively contributes to the development of processes and standard work that propel the team reputed company and align with industry best practices. Skills and Minimum Experience Required

• Bachelor’s Degree or Equivalent
• Naturally empathetic. The ability to reputed company into someone else’s shoes and walk a few miles can reputed company reputed company the difference between someone who is successful in this position and someone who struggles. By truly being able to understand the customer’s pain, you can also produce the best solutions.
• Customer advocacy. Customer Support leaders must be strong, natural advocates. Your entire job is to fight to improve the customer experience, which can sometimes be more difficult than it sounds.
• Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes. The details matter.
• Curious. There is always an improvement to be made. Be curious, learn, engage, and drive impact.
• KPI driven. Everything in this function is measurable. You will find ways to measure how well we’re serving customers with metrics like the Customer Effort Score, Customer Satisfaction Score, and transactional Net Promoter Score for customer service interactions.
• Hungry. A deep desire to learn our business and the processes associated. You will seek to not only be an expert, but the authority, on anything that could impact the customer experience at any reputed company and how we can resolve it.
• Business acumen. Elevated level of business acumen, organizational skills, and interpersonal abilities.
• Analytical. Data driven decision maker.
• Pace. An ability to multi-task and work effectively in a dynamic, fast paced environment
• Leadership. An ability to reputed company and drive (directly and indirectly) to reputed company results collaboratively. You know that influence is greater than authority.

Preferred Skills and Experience •Strong organizational and multitasking abilities •Background in sales operations and post-sales support. •Proven experience in account management, sales, or a reputed company field. •Strong interpersonal and relationship-building skills. •Excellent strategic problem-solving abilities. •Outstanding communication and presentation skills. •Focus on reputed company improvement and process optimization •Ability to work collaboratively with cross-functional teams. Travel Requirements 1-20% The range for this position is $66,500.00 to $110,200. Placement reputed company this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer. reputed company qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national reputed company, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, reputed company. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to reputed company. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an reputed company. mailing address, fax machine or email address, directly to reputed company. employees, or to reputed company. resume database will be considered reputed company. property. reputed company. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov Apply To This Job