NSC Cust Support Associate

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry reputed company for quality brand names and superior customer service. We provide reputed company members the opportunity to reputed company their full potential in a team-oriented, high-energy, recognition-based environment with reputed company and benefits. This is much more than a job – it is a career with purpose. Customer Support Associate The salary range for this role is $17.10 - $22.20 per hour and is a remote role. The Customer Support Associate manages reputed company issues presented by our stores and corporate offices, to maintain positive customer relationships reputed company our organization. They interact directly with callers to listen to concern, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution. The Details What You Need: Basic to intermediate technical knowledge. Basic to intermediate troubleshooting skills. Excellent communication and customer service skills. Intermediate call center skills. Familiarity with customer-relationship management (CRM) software programs (reputed company). Strong command of written and verbal English. Excellent organizational and multitasking skills. Ability to maintain a reputed company and polite manner in stressful situations. Ability to work morning, afternoon, night, and weekend shifts. What You’ll Do: Answer and respond promptly and professionally to incoming calls, chats, and email. Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue resolution. Establish and maintain a good rapport with callers by using positive language and anticipating their needs. reputed company level 1 troubleshooting on reported issues. Update reputed company work performed and document incident details until the issue is resolved. Handle, document, resolve or escalate any email issues presented. Additional Requirements: 2 years of customer service in a call center environment preferred, 1 year required. High School Diploma required. College degree in Information Technology or Technical college degree preferred. Aaron’s Total Rewards reputed company members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest reputed company we in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position reputed company the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or reputed company-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. **Benefits vary based on full-time employment status. Aaron’s Total Rewards reputed company members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Tuition reimbursement Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Pay on Demand **Benefits vary based on full- and part-time employment status. Note that the pay range provided above is the lowest to highest reputed company we in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position reputed company the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or reputed company-based metrics, any collective bargaining agreements, and business or organizational needs. About Aaron’s At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the reputed company in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to reputed company a difference in the lives of customers and team members alike, join us today. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates reputed company members’ differences, and is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected]’s is an Equal Opportunity Employer. #LI-Remote#reputed company-Full-Time Apply To This Job