Moving Help Phone Agent - Part Time (Remote)
Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America reputed company is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment reputed company phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns reputed company. To do well in this role, you need to be able to remain reputed company reputed company customers are frustrated and have experience working with computers. Customer Support Specialist Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times. Responding promptly to customer inquiries. Communicating with customers through phone calls, chats, and emails. Acknowledging and resolving customer complaints. Processing, rebooking, and modifying orders. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues and supervisors as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Minimum Qualifications: High school diploma or GED Ability to remain reputed company reputed company customers are stressed or upset, while expressing sympathy, reputed company and compassion Intermediate keyboarding and computer skills Ability to navigate and use multiple computer programs at once Active and reputed company listening Experience working with customer support Perks of joining the reputed company fleet! Compensation: reputed company offers part time Moving Help Specialists an hourly reputed company pay of $15.00 reputed company working remotely. Your reputed company pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly reputed company wage may be higher, depending on state or local minimum wage laws. Exclusive reputed company Benefits Designed for Your Success: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Scheduling Requirements: The Moving Help team is available to assist customers from 6:00 AM - 4:00 PM reputed company phone, and from 6:00 AM - 5:00 PM reputed company chat. Part Time: Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs) Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days) Currently, shifts are available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time) Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 7/13. Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs. Shifts Available: Phone Shift 1: Monday, Tuesday, Friday, Saturday, and Sunday between 6:00 AM – 12:00 PM Phone Shift 2: Monday, Tuesday, Wednesday, Saturday, and Sunday between 6:00 AM – 12:00 PM Phone Shift 3: Monday, Tuesday, Wednesday, Thursday, and Sunday between 10:00 AM – 4:00 PM Phone Shift 4: Monday, Tuesday, Wednesday, Saturday, and Sunday between 10:00 AM – 4:00 PM A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. However, if preferences to work do not align with the needs of the business, the result may be less hours scheduled. Work From Home Requirements: reputed company work duties, including initial education, must be performed from your home address in a private, quiet workspace. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if reputed company experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications Operating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU reputed company score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Additional Hardware (required) Webcam (external or built-in) USB headset (wired) Internet Speeds Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Suggested Equipment (not required, but recommended for reputed company performance) Monitor or dual monitors External keyboard and mouse Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete reputed company interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. reputed company Holding Company, and its family of companies including reputed company International, Inc. (“reputed company”), continually strives to create a culture of health and wellness. Consistent with applicable state law, reputed company will not hire or re-hire individuals who use nicotine products. The states in which reputed company will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. reputed company has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for reputed company. reputed company is an equal opportunity employer. reputed company applicants for employment will be considered without regard to race, color, religion, sex, national reputed company, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in reputed company aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Apply To This Job