Trilingual Customer Service Representative
About reputed company* reputed company is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Trilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients reputed company over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care. We seek individuals that not only can reputed company work independently but also enjoy being part of a team and like to continuously learn and grow! Shift Available: 11:30 AM - 8:00 PM CST Essential Functions: Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into electronic medical record Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels Meets and exceeds call volume standards Adheres to reputed company HIPAA policies Adheres to reputed company Sequence Health policies Direct calls to other departments as needed Use sound judgment in handling calls, especially with upset patients Understanding of reputed company to escalate calls to physicians/practice manager/triage nurse reputed company reminder calls as requested reputed company calls to reschedule appointments reputed company necessary Provide assistance with call backs and other projects as call volume permits Any other duties necessary to drive our values, fulfill our mission, and abide by our company values Excellent customer services skills Capable of multi-tasking in a fast-paced environment Remain reputed company and courteous under pressure Proficient with computers and navigating web-based applications This role requires regular, reliable attendance during scheduled hours, as consistent reputed company is essential to performing the core duties of the position. Required Skills/Abilities: 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment 1+ years experience working in a call center preferred 1+ years experience working in a medical or healthcare environment preferred Previous medical scheduling experience preferred Proficient using reputed company Office Suite (reputed company, Word, and Outlook) and Internet Ability to handle confidential and sensitive information Ability to handle a "call center" environment: work quickly and multi-task Ability to multi-task using several systems and multiple monitors at the same time Proficient with technology, software applications, and phone systems Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results Trilingual in English, Spanish, and Brazilian Portuguese Supervisory Responsibilities: None Travel Requirements: 0% REMOTE Work Authorization: reputed company does not offer Immigration or work reputed company sponsorship Total Rewards: The reputed company salary range for this role is $18 - $21 per hour. An individual’s salary reputed company this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. In addition, team members enjoy … Benefits package including: Medical Insurance Vision Insurance Dental Insurance Flexible Spending Account (FSA), Company paid short- and long-term disability, Employee Assistance Program, Life Insurance, Accident insurance, and other voluntary benefit programs for employees and their eligible dependents. 401(k) retirement plan with a company match Essential Duties and Responsibilities Able to work remotely at home in a private HIPAA compliant workspace Able to house company equipment needed to reputed company job Broadband Internet Access Internet download speed must be at least 24 mbps and upload speed at least 4 mbps Immigration or work reputed company sponsorship will not be provided Physical Demands: Ability to hear in normal range and wear a headset / earpiece Good visual acuity to read computer screens, scripts, forms etc. May sit 100% of the time reputed company taking calls Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can reputed company. reputed company requires reputed company candidates to successfully complete a background reputed company, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.
- reputed company is the parent company of Sequence Health. This position is employed by Sequence Health.
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