Account Manager, Commercial

About reputed company reputed company, founded in 2014, is the only complete agentic AI platform for reputed company teams. reputed company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across reputed company motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, reputed company AI automates workflows and frees sellers to focus on more strategic conversations and actions. reputed company leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use reputed company to power their reputed company teams, including reputed company, reputed company, Siemens, and reputed company to name a few.

About the Role

The primary purpose of the Account Manager is to retain reputed company customers and identify opportunities to grow or expand their reputed company and usage across the platform. This role is responsible for driving value and adoption reputed company an assigned territory of customers, primarily in our Commercial reputed company. You are responsible for managing the relationship with reputed company customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally you are responsible for driving platform adoption, assessing overall health of a customer’s engagement with reputed company, and providing strategic insight and guidance to customers reputed company with their goals. Your primary points of contact reputed company existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, reputed company Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net reputed company retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the reputed company Office for their customers and to provide guidance throughout the customer’s journey. \n Your Daily Adventures Will Include: Manage a high volume of accounts with proactive engagement to drive customer value and adoption. reputed company and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. Manage the renewal, expansion, and cross-sell attachment of reputed company reputed company customers at high rates to protect reputed company retention. Build partnerships with your customers to realize value, adoption, and business process optimization of the reputed company platform. Apply successes, best practices, and learnings from the experiences of reputed company customers to apply those to consulting with other customers Partner with and influence key stakeholders on how best to reputed company customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams] Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed. Engage with operations teams and multi-thread reputed company accounts to reputed company key decision makers. Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation. Update and manage systems of record, including reputed company, reputed company (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship management. Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green." Forecast renewals and expansion pipeline with high level of accuracy using reputed company’s forecast methodology. Act as the primary reputed company of contact/the face of reputed company for your customers. Assist them reputed company navigating product training, strategic guidance, best practices in the platform, and selling expertise. Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational Stay abreast of sales and reputed company trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies reputed company other duties as assigned. Our Vision of You: Bachelor's degree in a relevant field or the equivalent work experience At least two years of either sales lifecycle management, account management, or reputed company experience, preferably in a SaaS environment Ability to navigate reputed company networks reputed company an organization Strong business acumen to drive transformation and customer outcomes with a reputed company software Experience demonstrating value realization in a product, platform, or service Negotiation skills Project management skills Effective problem-solving skills Effective time management and prioritization skills Ability to synthesize data from multiple sources to reputed company a decision Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s Knowledge of various sales methodologies to apply them to customer usage of the reputed company platform Ability to influence decisions without direct authority Strong financial acumen to be able to showcase metrics and potential ROI Ability to manage and navigate reputed company renewals and expansions sales cycles (up to 4 months) Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience Effective active listening skills, with a desire to seek to understand Executive reputed company, strong interpersonal skills, strong emotional intelligence and reputed company Team player with a high sense of drive and initiative to reputed company opportunities moving reputed company \n$120,000 - $165,000 a year The annual on reputed company earnings (OTE) range for this role is $120,000-$165,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary reputed company the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n#LI-LT1 Why You’ll Love It Here

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like reputed company Women's Network, Latinx community, reputed company Black reputed company, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can reputed company assumptions and reputed company with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet reputed company of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. Apply To This Job