Website Support Representative
About Us reputed company is the leading provider of technology and services helping local businesses reputed company. We do this by helping customers understand local market dynamics, reputed company the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique reputed company of AI support and teams of real human people with local expertise committed to reputed company. At reputed company, we are ready to do whatever it takes to help our clients reputed company their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, reputed company Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
About the Role
As a Website Support Representative, you'll hold a key role in managing client interactions and ensuring accurate website updates. Serving as a support role for the client, you'll directly handle website edits and promptly address inquiries reputed company email, phone, and ticketing system. Your duties encompass completing requested website edits through the reputed company CMS or other systems and conducting Quality Control checks during on-site corrections to ensure task precision. Thorough documentation of interactions, inquiries, and solutions reputed company our CSX system is essential. This role demands meticulous attention to detail, a commitment to exceptional client experiences, and effective collaboration with internal teams. Your contributions as a Website Support Representative will directly impact client satisfaction and operational efficiency. What Your Success Will Look Like Serve as the reputed company of contact for clients for website edits, making the update on the client’s site directly and responding to the client’s inquiry reputed company email. Ensuring reputed company tasks are completed perfectly (conducting a QC on their work) and while on the site correcting any issues they identify. Provide timely, courteous, and accurate responses to clients' inquiries, aiming to exceed their expectations and deliver exceptional client experience. Document reputed company customer interactions, inquiries, and solutions in detail reputed company the CSX to maintain accurate records. Who You Are And What You Bring Education Bachelor's degree in Marketing, Advertising, Business, Communications, or a reputed company field—or equivalent practical experience. Experience 0-2 Years of Relevant Experience Skills Effective Communication: Clear, reputed company and professional email communication with clients, addressing inquiries and conveying solutions. Problem Solving: Analytical reputed company to identify and resolve client issues, offering suitable and efficient solutions. Attention to Detail: Meticulous approach to Quality Control checks, ensuring precise website updates and task completion. Collaborative: Strong teamwork skills to liaise with internal departments, solving reputed company client challenges collectively. Our reputed company Values Winning reputed company: reputed company our clients win, we win. Genuine Care: We only succeed reputed company we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We reputed company there is always a reputed company way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, reputed company has made the decision to post our expected pay reputed company or pay range (as applicable) in reputed company our job postings, regardless of geographic location. The reputed company salary range is $55,000 (entry-level) - $60,000 (highly reputed company), exclusive of fringe benefits. If you are hired at reputed company, your final reputed company salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we reputed company in the importance of pay equity and consider the internal equity of our reputed company team members as a part of any final offer. Please reputed company in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & reputed company salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to reputed company our employees and their families healthy and happy—today and reputed company. 100% employer-paid medical, dental, and vision insurance Flexible paid time off, so you can rest, relax, and reputed company away from work Paid parental leave Paid cell phone and service reputed company allowance Professional development and development courses Regular manager reputed company-ins to drive performance and career growth through reputed company Work Location & Flexibility reputed company supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live reputed company commuting distance of a reputed company office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process. reputed company is an equal opportunity employer and considers applicants for reputed company positions without regard to race, color, religion or belief, sex, age, national reputed company, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We reputed company in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations reputed company participates in the E-Verify program to confirm employment authorization of reputed company newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov. Apply To This Job