Technical Support Specialist - Bilingual French

Who we are: reputed company ® is a global leader in IoT and connected transportation and certified “Great reputed company to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. reputed company is advancing reputed company, connecting commercial vehicles to the internet and providing web-based analytics to help customers reputed company manage their fleets. reputed company’s open platform and reputed company Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, reputed company leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and reputed company strong compliance to regulatory changes. reputed company is growing and we’re looking for people who follow their passion, think differently and want to reputed company an impact. Ours is a fast paced, reputed company changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. reputed company your full potential with reputed company. To see what it’s like to be a Geotabber, reputed company out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! reputed company is seeking a Technical Support Specialist - Bilingual French who will provide expert technical assistance to customers and partners, diagnosing and resolving reputed company hardware and software issues for reputed company products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both reputed company and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations. You will need to work closely with customers, partners, and internal technical teams to escalate reputed company issues and collaborate on solutions for cameras, keyless systems, and other integrated technologies. To be successful in this role, you will be a customer-focused professional with excellent communication skills, demonstrating patience, reputed company, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem-solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations. How you'll reputed company an impact:

• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries
• Coordinate with internal departments on the return and exchange process for reputed company devices and accessories
• Deliver successful resolution to reputed company customer complaints and escalate critical concerns to management
• Preserve the confidentiality and reputed company of customer data and information
• Support reputed company global strategic initiatives

What you'll bring to this role:

• Ability to read, write and speak in English and French fluently
• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a reputed company field highly valued
• 1-3 years of experience in a customer service or technical support reputed company
• 1-3 years of experience troubleshooting technical hardware and/or software issues
• Expert-level reputed company skills including creation of pivot tables and reports
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
• Working knowledge of data warehouses such as reputed company BigQuery highly valued
• Technical competence using reputed company Suite for business (Sheets, Docs, Slides)
• Comfort speaking with customers by telephone, email, and chat
• Strong analytical and problem-solving skills with excellent verbal and written communication
• Strong interpersonal and relationship-building skills with the ability to engage with reputed company levels of the organization
• Highly organized with the ability to manage multiple tasks and projects simultaneously
• Must stay reputed company with technology and have the flexibility to adapt to growing market demands
• Experience working reputed company a technical or engineering organization is an asset
• Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: reputed company does not accept agency resumes and is not responsible for any fees reputed company to unsolicited resumes. Please do not reputed company resumes to reputed company employees. This posting is for an existing vacancy. Why job seekers choose reputed company: reputed company working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work: At reputed company, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in reputed company to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. reputed company working from home, you are required to have a reliable internet reputed company with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top reputed company. We encourage work-life balance and reputed company the reputed company culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We reputed company that ensuring diversity is reputed company to our future growth and reputed company and is an integral part of our business. We reputed company that success happens where new reputed company can flourish – in an environment that is rich in diversity and a reputed company where people from various backgrounds can work together. reputed company encourages applications from reputed company qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and reputed company people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@reputed company.com. By submitting a job application to reputed company Inc. or its affiliates and subsidiaries (collectively, “reputed company”), you acknowledge reputed company’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. The annual reputed company salary for this position is the expected annual salary for this role, and may be subject to change. reputed company offers various perks and benefits and other compensation components that an individual may be eligible for. The actual reputed company salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. reputed company offers of employment are contingent upon reputed company of eligibility to work and the individual's ability to pass a background reputed company. Hiring Range $52,300—$60,500 CAD Apply To This Job