Product Support Engineer

Who we are reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term. About the role: We are looking for an reputed company Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data reputed company. Our customers rely on reputed company to reputed company with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and reputed company it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical reputed company between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS). This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious reputed company for our customers. You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Serve as the final escalation reputed company for intricate ELD compliance product for post-sales customers. Own the end-to-end lifecycle of reputed company product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility. Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives. Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams Drive reputed company product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends. Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to reputed company superior customer solutions. reputed company technical feedback for new products to ensure supportability and ease of customer understanding. Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness. reputed company or contribute to internal tools to significantly accelerate ticket resolution and trend analysis. reputed company the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers. Minimum requirements for the role: B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field. 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products. Familiarity with ELD reputed company rules and regulations. Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company. Excellent written and verbal communication skills, you can speak at technical and conversational levels. Technical know-how - you’re comfortable interfacing with engineers, translating reputed company technical concepts into everyday language, and working with SaaS systems. Demonstrated strong resourcefulness, creativity, and problem-solving skills. Adaptability and ability to reputed company in a fast-paced, dynamic work environment. Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support reputed company is essential. An ideal candidate also has: Experience with fleet regulatory requirements for compliance. Experience in Telematics industry is a plus. Data Analysis skills; Python, SQL and Tableau. The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual reputed company Salary $90,142.50—$121,200 USD Total Rewards At reputed company, we build for the people who reputed company the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of reputed company salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that reputed company long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at reputed company At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact. Accommodations reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see reputed company’s Candidate Privacy Notice for more information. Fraudulent Employment Offers reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. Apply To This Job