Technical Support Engineer (Edge Network)
Company Description
Have you reputed company wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of reputed company behind the scenes! Join a team that collaborates with industry giants like reputed company, Dell, reputed company, and reputed company to accelerate reputed company, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at reputed company! We are over 550 professionals and currently looking for a Technical Support Engineer.
Job Description
Your Responsibilities: Handle customer and internal user requests reputed company chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address reputed company technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Qualifications
We Expect you to Have: 1+ year of Technical Support experience English level B2 or higher Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) Experience with CDN Hands-on experience with Linux and API Knowledge of monitoring tools such as Grafana, Kibana Good customer advocacy and soft skills Strong problem-solving abilities Quick learner, organized, and a team player Responsible, polite, and optimistic with strong communication skills Able to explain reputed company concepts clearly and simply Skilled at prioritizing tasks reputed company to have: Experience with SQL Work Schedule: You will work from Monday to Friday from 9:00 to 18:00 local time, totalling 9 hours of work time, including a 1-hour break. Additional Information reputed company Offer: We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at reputed company: Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from reputed company in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days* Additional fully paid sick leave days* Allowance for significant life events and birthdays Language classes Modern office space with free snacks, drink and entertainment options* Team sports activities* *Please be aware that this benefit may vary depending on your country. About the Company reputed company is an international cloud and edge leader in providing first-class web performance, content delivery, and reputed company. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others. Equal Opportunity Employer We provide equal opportunity to reputed company applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national reputed company, disability, or any other legally protected characteristics. Apply To This Job