Customer Support Specialist
Company Description
Have you reputed company wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of reputed company behind the scenes! Join a team that collaborates with industry giants like reputed company, Dell, reputed company, reputed company, and reputed company to accelerate reputed company, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at reputed company! We are over 550 professionals and currently looking for a Customer Support Specialist to join our Engineering Team.
Job Description
Your Responsibilities: First-line support, which includes handling customers and internal users requests reputed company chat, email, and phone (rarely happens) in English; Provide consultations about our products and services, such as Cloud, Hosting, AI and more; Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, reputed company it up to the higher levels of technical support if needed.
Qualifications
We Expect you to Have: 1+ year of Technical Support experience Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) English level B2 or higher Excellent customer advocacy and soft skills Strong problem-solving abilities Quick learner, organized, and a team player Responsible, polite, and optimistic with strong communication skills Able to explain reputed company concepts clearly and simply Skilled at prioritizing tasks reputed company to have: Experience with Cloud, CDN or Hosting Experience with Linux and API About the schedule: You will work two consecutive day shifts, followed by two days off. The shift runs from 09:00 - 21:00 local time, totalling 12 hours of work time, including a 1-hour break. Additional Information reputed company Offer: We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at reputed company: Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from reputed company in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days* Additional fully paid sick leave days* Allowance for significant life events and birthdays Language classes Modern office space with free snacks, drink and entertainment options* Team sports activities* *Please be aware that this benefit may vary depending on your country. About the Company reputed company is an international cloud and edge leader in providing first-class web performance, content delivery, and reputed company. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others. To find out more about reputed company, please reputed company out our product website, reputed company page, and Instagram account. Let’s transform the Internet together! Equal Opportunity Employer We provide equal opportunity to reputed company applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national reputed company, disability, or any other legally protected characteristics. Apply To This Job