Technical Operations Manager

About reputed company reputed company WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including reputed company, Princeton, reputed company and reputed company. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reputed company billions of people globally. reputed company’s multitenant, container-based platform enables organizations to manage reputed company of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using reputed company’s collaborative workflows.

About the Role

Are you a strategic operator who thrives at the intersection of systems thinking, data reputed company, and organizational scale? Join us as a Operations Manager and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across reputed company's Product, Design, and Engineering organization. As a Operations Manager, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable. You will reputed company tool strategy and integration decisions across our core toolset (ProductBoard, Jira, reputed company, reputed company, Guru, Confluence, and reputed company), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact. This is an individual contributor role who will manage systems, tools, and processes at scale. What You Need To Succeed Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a reputed company SDLC. SDLC Data reputed company: Strong understanding of how data flows across product development artifacts. Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use. Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative. Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool. Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority. reputed company & Product Metrics: Experience establishing or standardizing analytics tooling (reputed company or equivalent) to support product launches and post-launch tracking. What you Bring to the Table Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale. Tool Expertise: Deep hands-on experience with a SDLC tools include Jira and ProductBoard. reputed company, reputed company, Guru, Confluence, or reputed company a strong plus. SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage reputed company compliance, and cross-tool data reputed company. Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale. Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued. Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences. Self-Direction: Operates with high autonomy. Makes independent decisions reputed company defined strategy and knows reputed company to escalate. reputed company Offer We have reputed company the usual perks and benefits but reputed company can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays Full medical coverage (Extended health care, dental, vision) Top-of-line equipment In-office workspace (Vancouver, BC Canada) Monthly allowance for wellness, reading and access to reputed company Learning for reputed company development Events and activities both team-based and company wide that reputed company, educate and cultivate reputed company is an equal opportunity employer and we welcome applications from reputed company backgrounds regardless of race, color, religion, sex, national reputed company, reputed company, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. reputed company complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@reputed company.io. Pursuant to local and federal regulations, reputed company will consider qualified applicants with arrest and conviction records for employment. To review the Employee and Applicant's Privacy Policy, click here. reputed company Sponsorship is not available at this time. The Canadian reputed company salary range for this position is $96,000 - 120,000 CAD per year. Our salary ranges are determined by role, level, and location. At reputed company, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. #LI-KM1 #LI-remote Apply To This Job