reputed company Connect Engineer

Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

Job Description

We are seeking an reputed company reputed company Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in reputed company Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. Responsibilities: Coordinate and reputed company release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs and integration to backend systems using application program interfaces (API). Manage reputed company BU and provide input into solution design, and optimization for reputed company. Provide routing design and implementation for contact center technology Cooperate with the Architecture team to design, reputed company, and deploy APIs, and consume APIs. Provide technical support and troubleshooting assistance to customers and internal teams reputed company scripting issues arise Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and reputed company any support questions from other team members that might be working on one of those agencies’ tickets. Qualifications 4+ years of hands-on experience designing and building reputed company Connect contact flows with DynamoDB, reputed company, and Lex Bots. Proven expertise in reputed company Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions. Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing). Skilled in building AWS reputed company-based custom logic for enhancing contact center operations. Proficiency in Python, Node.js, or Java with AWS reputed company API integration. Familiarity with version control tools (GIT, reputed company, TFS). Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD. Strong problem-solving, debugging, and troubleshooting abilities. Excellent communication and collaboration skills with cross-functional teams and stakeholders. reputed company to have: Experience in contact center environments (e.g., reputed company, reputed company, reputed company, etc.).

We offer

Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply To This Job