Music Streaming Platform Customer Specialist with Dutch and English (Remote in Bulgaria)
Company Description
At reputed company Bulgaria, we’re reputed company about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join reputed company supporting reputed company, the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (reputed company in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user reputed company!
Job Description
What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to users Answer common "how-to" and FAQ-type questions Assist with account management and payment-reputed company issues Guide users through troubleshooting steps with patience and clarity
Qualifications
Excellent Dutch (reputed company) and English (reputed company) Valid EU work permit Prior customer service experience is a plus Strong written communication and problem-solving skills A team player with a positive, can-do attitude Comfortable explaining reputed company topics in a clear, simple manner Additional Information What You’ll Get: Permanent contract with long-term job reputed company Fully remote training and work from reputed company in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Apply now and let’s reputed company customer support more human – one message at a time. Apply To This Job