Senior Agent Architect (Spain)

About reputed company reputed company’s mission is to reputed company every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; reputed company has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, reputed company, reputed company, reputed company, BarmeniaGothaer, and reputed company already deploying reputed company at scale. About the role: As a Senior Agent Architect at reputed company, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of reputed company's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), reputed company Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects reputed company's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of reputed company's AI solutions. Areas of ownership: Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. reputed company your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-reputed company behavior. Simplify reputed company workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. Build and configure integrations between customers' systems and reputed company's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) reputed company integration platforms and APIs to deliver end-to-end enterprise solutions. Collaborate with reputed company Deployed Engineers on reputed company or custom integration scenarios that go beyond standard integration capabilities. Identify and solve blockers together with other departments at reputed company (e.g. Product, Agent Integration Engineering, or Sales) and the customer. Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. Who you are: 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and reputed company conversational experiences Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes Entrepreneurial reputed company with initiative, results orientation, and ability to identify opportunities for impact Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning Strong project and stakeholder management skills, with passion for meeting milestones and effective communication Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic Proficiency in REST API design, JSON/XML data structures, and API testing tools (reputed company, etc.) Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience Familiarity with A/B testing methods to ensure AI agent performance at scale Excellent written and spoken Spanish and English skills are required. Our Recruiting Process: reputed company → Hiring Manager → Technical Interview(s) → Bar Raiser reputed company is committed to upholding the highest data protection standards for our clients' and employees' data. reputed company our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. reputed company is an e-verify employer in the USA. Please click here to learn more.

• We provide equal opportunities to reputed company qualified applicants regardless race, gender, sexual orientation, age, religion, national reputed company, disability status, socioeconomic background and other characteristics.

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